4/10 พอใช้
16 ส.ค. 2025
Great staff, poor remodel, too many issues
I want to start by saying the staff were friendly, professional, and made every effort to improve our stay. Unfortunately, we ended up canceling our reservation after one day.
We were in town for a family need, and I had to work from the hotel during the days. When we first entered our room it looked like the bathroom hadn’t been cleaned and the toilet was filthy. When I alerted the staff they informed me it was clean, however during a recent remodel their contractor had left grout splatter all over the toilet. I understood and thanked them for the explanation. This room was located next to the fitness center and two families brought their young children in to socialize. They weren’t using the fitness equipment, but were banging on the machines and talking. The walls were so thin we could hear every word of the conversation. I inquired if the guests could be alerted to the disruption and was told there was nothing they could do, so I asked to move rooms.
Our new room, also newly remodeled, was equally poor. The lights were wired incorrectly and either all came on, or none did. The outlet next to the bed sparked when I plugged in my phone, and didn’t charge. More grout smeared around the bathroom and the toilet wouldn’t flush unless you poured more water in the bowl.
The final straw was the inability to connect to internet which I needed for work. Their IT tried for 45 min with no success.
It was all too much and we had to leave.
Pros: location, breakfast, & comfy beds
Jeriel
Jeriel, ทริปธุรกิจ 3 คืน
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