Property promotes having a swim up bar, which is not exactly accurate. There is access to the bar from the hot tub which is only usable at night as it has no cover from the sun. The property has a peaceful area with hammocks and waterfalls, however it is located next to SR.Frogs with heavy Pounding Bass, Whistles, Screaming DJ. The property is also next to the Cruise Ship Terminal, resulting in no views of the ocean only ships. This Terminal also acts as a barricade to the open ocean, resulting in limited to no peaceful sounds of waves at any time. After the clubs shut down, no sleep could be enjoyed due to the very very loud grinding sound of the air conditioner. My family planned to spend an hour at the pool before checking out, unfortunately given the issues with their key system I spent 30 minutes going down to the front desk and up to a locked door. Three up and down attempts before gaining access to my room. It would have been slightly quicker experience had both elevators worked or if the elevator had more than a two person max capacity. The bar staff moved quick to sever, unfortunately their billing procedure was hectic. All food & bar bills required approval from one person, major inconvenient delays to pay. Had I not booked and pre paid with Expedia, I would have not followed through with our check in as I started having a bad feeling about the property after I spent 30 mins filling out multiple paper work with duplicate information. This is Fail Resort.
