We stayed in the double suite and had the all inclusive package. The suite had a nice kitchen and it was kept well appointed with drinks during our stay. Overall, the room was very clean and comfortable. The bathrooms are a bit outdated with a very small bathroom with built in shower/tub. The bedrooms and living room were nicely decorated and comfortable.
The grounds are nicely maintained and the staff were very friendly and helpful. Top notch on the staff we encountered. We didn't use the pools much but there are several to choose from with plenty of space for lounging and dining poolside. Beachside service is great, although the lounge chairs aren't very comfortable.
The dining is not great. As I mentioned, we had the all-inclusive package so we had the majority of our meals at the resort. We went to a couple of the restaurants that were considered more "high-end" and while the food was good it was hit or miss with the menu items. Overall, I'd give the food a 3 out of 5 stars.
We got massages at the spa which was a really nice experience. Again, exceptional staff and all five of us had a great experience at the spa. I had a massage from Monserrat and she was fantastic so I went to her a second time.
Lastly, they strongly encourage attendance at a presentation about membership in their time share program. Told it's 90 minutes and no pressure. We were there almost 2.5 hours and kept getting more offers after we repeatedly said we weren't interested.
Beth
ทริปกับครอบครัว 6 คืน
10/10
Hotel muito bom, bastante variedade de comidas e bebidas e atendimento cordial e sempre disposto a ajudar. Único ponto ruim é a pouca opção do room service, apenas algumas opções de lanche após 10:30PM.
Gísela
ทริป 4 คืน
6/10
The service of some of the waiters wasn’t good! Food wasn’t that great.
Beatriz
ทริปกับครอบครัว 8 คืน
10/10
muito bom
antonio c
ทริป 3 คืน
10/10
Aminjon
ทริปธุรกิจ 2 คืน
2/10
Judy
ทริป 4 คืน
8/10
As usual, the staff was very kind and accommodating. they're working twice as hard because now that the Holiday Inn has taken over. there's half the amount of staff that there used to be to care for the guests. they no longer have a buffet every night, which was easy for those of us bringing children. It's hard to find things on a regular dinner menu at a restaurant for kids. There was only 2 people to cover the entire large pool to serve drinks pool side. So most times you had to go and get your own drink if you wanted one, Because those servers also served food! This was totally inappropriate for the venue and the amount of clientele. there have been no updates to the facility that I could see so it was a little disheartening that so many of the qualities that we enjoyed about going to Royal Sands are no longer there. You couple that with the horrible seaweed problem on the beaches where it's impossible to get in to the ocean, and there is simply no reason to return. Makes me very sad because this was one of our favorite places.!
Debra
ทริป 7 คืน
10/10
Beautiful property on a beautiful beach. The waves right in front of the hotel were consistently good for riding. The marina at the hotel was out, but the sister property had a marina available. We did play pickle ball and spike ball on site and free. There were boogie board available one site for a charge.
Daniel
ทริปกับครอบครัว 5 คืน
10/10
C'est la seconde fois que nous sejournons dans cet hôtel et c'est encore une fois un vrai plaisir. Très propre, personnel adorable et toujours au petit soins, belle chambre très bien équipée, plusieurs restaurants, plage, piscines très bien entretenues très bien situé.
Eric
ทริป 12 คืน
6/10
David
ทริปกับครอบครัว 6 คืน
4/10
Honestly cant fathom why the reviews are so high for this place online. I would avoid it.
Rooms are in bad need of updating, especially the bathrooms.
Navigating the restaurants is beyond frustrating. They give timeshare owners priority for reservations, so literally every time we tried to make a reservation (always between 8 am and 9 am) we were told there was no availability. Finally had to threaten a conplaint higher up the chain to get into a restaurant and when we were there it wasn't even busy. The food was what you'd expect from an AI. Barely acceptable.
Was successful getting reservations twice in a week's stay. We ended up going outside of the resort a couple times just so we weren't stuck with buffet food getting soggy in warmer trays every night.
There are also surcharges for anything beyond nasty drip coffee, beer or watered down well drinks. All inclusive is definitely a misnomer.
Likely to take up the issue with Holiday Inn who owns the resort, which we found out on arrival, and explains a lot. Was not worth the $700 a night we paid for our family of five.
Housekeeping was consisent and the grounds were well maintained. Staff was friendly.
Theodore
ทริปกับครอบครัว 7 คืน
10/10
Jeffrey
ทริป 1 คืน
10/10
Joaquin jesus
ทริป 1 คืน
6/10
celene
ทริปกับครอบครัว 3 คืน
8/10
Very well established resort, not overly fancy like some others in the area. Clean but dated and they are also a time share. We had a very nice relaxing time and super close to shopping and cool restaurants. There needs to be more dining options and onsite night activities on the property. In the next 5 years it will need a facelift for sure!
Alexandria Jade
ทริปกับเพื่อน 7 คืน
10/10
Everything was great. Staff was great. Food was great
View was great. Pool and beach was great. Only real issue we had was the elevator for 532b side. We had to go to 5a tour and elevator didn't work. Had to walk down the stairs. It worked from time to time after that as well.
Jose Russell M.
ทริป 5 คืน
2/10
Dirty beach and sand . Not enough beach chairs. Whole family got food poisoning plus others we talked to. Way to crowed and loud, can hear everything inside the room
Hannah
ทริป 6 คืน
8/10
Great value for the price. If you come to swim, this is the place.
Natalia
ทริปโรแมนติก 4 คืน
10/10
NICE HOTEL FOR VACATION
BEKTOSH
ทริปกับครอบครัว 3 คืน
10/10
Beautiful suite and beach/pool views, cleanliness, restaurant options. Downsides: difficulty getting into reservation-only restaurants and pushiness of club membership presenters.