By far the worst vacation experience my wife and I have had. Service was terrible, food at the hotel was darn near inedible and we had to change rooms half way through our stay. Apparently somewhere hidden in fine print it says you will have to change rooms if staying on a Saturday. This is because the property is a timeshare. So if you’re looking for just a vacation look else and if you’re looking for a timeshare you’ve been warned, I couldn’t imagine being locked into this place. We tried every option to get a refund so we could go elsewhere.
Roger
Roger, ทริป 4 คืน
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4/10 พอใช้
1 ส.ค. 2025
The ice cream machine didnt work entire time.. took 3 hours to check in.. except for restaurant horrible service
ผู้เข้าพักจริง
ทริปกับครอบครัว 4 คืน
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10/10 ไร้ที่ติ
30 ก.ค. 2025
VICTOR GERARDO
VICTOR GERARDO, ทริป 3 คืน
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8/10 ดีมาก
14 ก.ค. 2025
We loved our stay, the food is a bit too Americanized for our liking, when going to Mexico we expected authentic food, but the overall experience with staff and services was wonderful, my kids and I enjoyed our stay, we just left today! We didn’t get to enjoy the beach due to high tides and severe sargassum but we’ll have great memories of the resort.
Antonio
Antonio, ทริปกับครอบครัว 4 คืน
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10/10 ไร้ที่ติ
7 ก.ค. 2025
Levi
Levi, ทริป 2 คืน
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8/10 ดีมาก
24 มิ.ย. 2025
Ótima estadia.
Verena
Verena, ทริปกับครอบครัว 3 คืน
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6/10 ดี
16 มิ.ย. 2025
Sherry
Sherry, ทริปกับครอบครัว 6 คืน
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10/10 ไร้ที่ติ
13 มิ.ย. 2025
Harlon L
Harlon L, ทริป 5 คืน
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10/10 ไร้ที่ติ
13 มิ.ย. 2025
The waiters and the waitresses ate absolutely amazing.
Diane
Diane, ทริปกับครอบครัว 5 คืน
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10/10 ไร้ที่ติ
13 มิ.ย. 2025
We were able to find everything we need to make our stay a real vacation!
Nikolay
Nikolay, ทริปกับครอบครัว 7 คืน
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4/10 พอใช้
13 มิ.ย. 2025
While we enjoyed this property we had a few things we weren’t pleased with. The menu was limited. The food overall for us was 3/10 and the elevator near our room was broken 4/5 days we were there making us walk far out of our way or take 8 flights of stairs. The cleaning was 10/10 and bar service was great. The bed in our room was awful, very hard and uncomfortable.
Angie
Angie, ทริปโรแมนติก 4 คืน
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2/10 แย่
12 มิ.ย. 2025
The whole trip was a horrible experience from the start.
Christina
Christina, ทริปกับครอบครัว 4 คืน
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10/10 ไร้ที่ติ
12 มิ.ย. 2025
Jeffry
Jeffry, ทริป 4 คืน
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2/10 แย่
12 มิ.ย. 2025
The staff in the restaurant the ladies that work lunch and dinner very rude and racist. They show favoritism to the Latino people.
Pretty
Pretty, ทริปกับครอบครัว 7 คืน
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8/10 ดีมาก
12 มิ.ย. 2025
The hospitality and staff members were very attentive, respectful and pleasant, beautiful resort.
There should be more events during the day and evening. After a long day of traveling checking in you have some come in your room
Janette
Janette, ทริป 4 คืน
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10/10 ไร้ที่ติ
12 มิ.ย. 2025
Aliya
Aliya, ทริป 3 คืน
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6/10 ดี
12 มิ.ย. 2025
The rooms were clean and spacious. The resort was ok. They did not take care of their beach very much. Lots of seaweed not being cleaned up and didnt straighten the ara where the lounge chairs were. Food was not good and there was not mamy choices for dining for as big of a resort as they have. Trattoria Italian restaurant at the sister resort which was 25 minutes away was not even worth it. When you tried to book dinner reservation they asked you to book the morning of and when you called it waa alrwasy bookee by members. They catered to the members. Lots of things had surcharges on the menu but its an all inclusive resort! They ask for your room key when you go to restaurant and bar at the pool and they keep the key from you until you are done eating! Never had this experience at an all inclusive resort. Normally all you need is your wristband and they ask you for room number sometimes. They have you sign eveey receipt even if the total is 0! However be careful because one of the receipts they added their own tip on there!
When you go to get towels they ask for room key and if you need an extra one they tell you that you need to bring the rest back to exhange.
We made the best out of it but i dont think i would stay here again
Imihane
Imihane, ทริปกับครอบครัว 7 คืน
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6/10 ดี
11 มิ.ย. 2025
cynthia
cynthia, ทริป 7 คืน
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8/10 ดีมาก
11 มิ.ย. 2025
The food at all buffets was pretty lukewarm. There wasn't much that was at a temperature that it should be at. The ceviche which I believe should be somewhat cold was warm. The mozzarella sticks the cheese was not melted. Stay was overall nice but food needs some work. Also, the pushiness from staff to get you to do a 90 min timeshare presentation. They said they have restaurants you can book reservations at but they don't tell you until you go to reserve that priority is for members. They say reservations are made between 8-3pm but when I went at 8am there was only an option for 1 place. Then proceeded to tell me that if I had done a presentation they might be able to help me. That does not sound right.
CATHERINE
CATHERINE, ทริปกับครอบครัว 4 คืน
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10/10 ไร้ที่ติ
11 มิ.ย. 2025
Katie
Katie, ทริป 4 คืน
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10/10 ไร้ที่ติ
11 มิ.ย. 2025
Great resort. Everything is very well thought out Service was outstanding, food was good, property is very well kept and is absolutely beatiful.
Bryan
Bryan, ทริปกับครอบครัว 4 คืน
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2/10 แย่
11 มิ.ย. 2025
Apollos
Apollos, ทริป 5 คืน
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10/10 ไร้ที่ติ
11 มิ.ย. 2025
Everyone was super nice there. The room was really clean. Also, I love the buffet style the variety of foods the location offered the bar at the pool side was really fun as well. They also has a Starbucks inside I loved that!! there’s also a store inside that has a lot of the basic necessities. No need to bring sunscreen, toothbrushes, and other varieties. They have everything available there. I wish I would have known that 😊 You come here it’s OK come hereI hope to come back with my family next time we had a great honeymoon.❤️
Arlene
Arlene, ทริปโรแมนติก 4 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
11 มิ.ย. 2025
We stayed in the double suite and had the all inclusive package. The suite had a nice kitchen and it was kept well appointed with drinks during our stay. Overall, the room was very clean and comfortable. The bathrooms are a bit outdated with a very small bathroom with built in shower/tub. The bedrooms and living room were nicely decorated and comfortable.
The grounds are nicely maintained and the staff were very friendly and helpful. Top notch on the staff we encountered. We didn't use the pools much but there are several to choose from with plenty of space for lounging and dining poolside. Beachside service is great, although the lounge chairs aren't very comfortable.
The dining is not great. As I mentioned, we had the all-inclusive package so we had the majority of our meals at the resort. We went to a couple of the restaurants that were considered more "high-end" and while the food was good it was hit or miss with the menu items. Overall, I'd give the food a 3 out of 5 stars.
We got massages at the spa which was a really nice experience. Again, exceptional staff and all five of us had a great experience at the spa. I had a massage from Monserrat and she was fantastic so I went to her a second time.
Lastly, they strongly encourage attendance at a presentation about membership in their time share program. Told it's 90 minutes and no pressure. We were there almost 2.5 hours and kept getting more offers after we repeatedly said we weren't interested.
Beth
Beth, ทริปกับครอบครัว 6 คืน
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10/10 ไร้ที่ติ
10 มิ.ย. 2025
Hotel muito bom, bastante variedade de comidas e bebidas e atendimento cordial e sempre disposto a ajudar. Único ponto ruim é a pouca opção do room service, apenas algumas opções de lanche após 10:30PM.