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Phoenix Hotel

3.5 star property
Victorian hotel with restaurant, near Hyde Park

Choose dates to view prices

Located near Kensington Palace and Hyde Park, Phoenix Hotel offers a warm welcome with dry cleaning services, a cozy bar, and an inviting restaurant. Guests have praised the breakfast and helpful staff while taking advantage of luggage storage, concierge services, free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Laundry facilities
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Front-desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
  • Meeting room
  • Concierge services
  • Free newspapers in the lobby

Feel at home (6)

  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator
$129 nightly
The total price is $155
Nov 23 - Nov 24
Total with taxes and fees

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed) | 1 bedroom, in-room safe, desk, blackout drapes

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(52 reviews)

Highlights

Heating
TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Electric kettle
Coffee/tea maker
Desk
  • 22 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | 1 bedroom, in-room safe, desk, blackout drapes

Standard Triple Room

8.0 out of 10
Very good
(8 reviews)

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Electric kettle
Coffee/tea maker
  • 21 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Exclusive Single Room (Small)

Exclusive Single Room (Small) | 1 bedroom, in-room safe, desk, blackout drapes

Exclusive Single Room (Small)

8.2 out of 10
Very good
(26 reviews)

Highlights

Heating
TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Electric kettle
Coffee/tea maker
Desk
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, in-room safe, desk, blackout drapes

Executive Double Room

8.4 out of 10
Very good
(7 reviews)

Highlights

Heating
TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Electric kettle
Coffee/tea maker
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | 1 bedroom, in-room safe, desk, blackout drapes

Executive Twin Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Heating
TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Electric kettle
Coffee/tea maker
Desk
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Electric kettle
Coffee/tea maker
  • 22 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

1 bedroom, in-room safe, desk, blackout drapes

Standard Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Electric kettle
Coffee/tea maker
  • 22 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

1 bedroom, in-room safe, desk, blackout drapes

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)

Highlights

Heating
Free cribs/infant beds
TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Electric kettle
Coffee/tea maker
  • 22 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

Similar properties

Front of property
London House Hotel
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Non-smoking
8.6 out of 10, Excellent, 1,001 reviews
$134 nightly
The price is $161
Dec 18 - Dec 19
Total with taxes and fees
London House Hotel
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About the neighborhood

Map
1-8 Kensington Gardens Square, London, England, W2 4BH

What's nearby

  • Westbourne Grove - 1 min walk - 0.0 km
  • Queensway - 1 min walk - 0.1 km
  • Kensington Gardens - 5 min walk - 0.4 km
  • Portobello Road Market - 9 min walk - 0.8 km
  • Hyde Park - 13 min walk - 1.2 km

Getting around

  • Heathrow Airport (LHR) - 41 min drive
  • Luton Airport (LTN) - 41 min drive
  • Farnborough (FAB) - 50 min drive
  • London City Airport (LCY) - 65 min drive
  • Gatwick Airport (LGW) - 96 min drive
  • Marylebone Station - 5 min drive
  • London Paddington Station - 15 min walk
  • London (QQP-Paddington Train Station) - 16 min walk
  • Bayswater Underground Station - 3 min walk
  • Queensway Underground Station - 6 min walk
  • Royal Oak Underground Station - 10 min walk

Restaurants

  • ‪Prince Alfred - ‬2 min walk
  • ‪Bayswater Arms - ‬2 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Bella Italia - ‬2 min walk
  • ‪The Phoenix Pub - ‬3 min walk

About this property

Phoenix Hotel

When you stay at Phoenix Hotel, you'll be within a 15-minute walk of Kensington Gardens and Kensington Palace. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. This Victorian hotel is also just a 5-minute drive from Hyde Park and Marble Arch. Fellow travelers like that it's just a short walk to public transportation: Bayswater Underground Station is 3 minutes away and Queensway Underground Station is 6 minutes.

At a glance

DONE

Hotel size

    • 125 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 1:30 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Built in 1854
  • Safe-deposit box at front desk
  • Television in common areas
  • Banquet hall
  • Victorian architecture

Accessibility

  • Elevator

Room amenities

Be entertained

  • Television

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, Diners Club

Also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Does Phoenix Hotel offer free cancellation for a full refund?

Yes, Phoenix Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Phoenix Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Phoenix Hotel?

Sorry, there's no onsite parking at Phoenix Hotel.

What are the check-in and check-out times at Phoenix Hotel?

Check-in start time: 1:30 PM; Check-in end time: anytime. Check-out time is 11 AM.

Are there restaurants at or near Phoenix Hotel?

Yes, there's an onsite restaurant.

What's the area around Phoenix Hotel like?

Phoenix Hotel is a short 3-minute walk from Bayswater Underground Station and 17 minutes' walk from Hyde Park. Travelers love the hotel's prime location.

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Phoenix Hotel Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Breakfast
Bed
Bathroom
Restaurant
Elevator
Air conditioning
Value

What guests liked

  • Breakfast options were excellent, with a good choice of continental options and nice fresh pastries. (49 reviews)
  • The property's location offers a wide range of dining options within walking distance. (7 reviews)
  • Wi-Fi was very good and fast. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

The staff were excellent and went above and beyond for my mom in a wheelchair.
Kelly, 3-night trip

10/10 Exceptional

Super clean and good hotel. Highly recommend to everyone to stay here. A lot of value for your money.
Mustafa, 1-night trip

8/10 Very good

Great continental breakfast and the location is perfect!
Maren, 3-night trip

6/10 Good

Great location
Navdeep, 1-night trip

8/10 Very good

Hotel staff friendly and helpful. Room size was good. They offer breakfast, which is nice. Convenient location, easy walk to food, shops, Underground station, and other nearby places. The only thing I didn’t like, was the room didn’t have A/C. It was very hot and stuffy. They do have standing fans in the room, and with the windows open, it cools off enough at night.
Wendy, 4-night trip

10/10 Exceptional

The property is located in one of the best areas in London to stay at, very convenient as it is close to an underground station, next to restaurants, shops, supermarkets, bakeries, pubs. The staff was very friendly and helpful!
Maria, 2-night trip

10/10 Exceptional

Cosy and clean hotel. Good location.
ARAS, 2-night trip

10/10 Exceptional

Very comfortable, quiet street and nearby public transport.
Bernd, 3-night trip

10/10 Exceptional

Amazing location and safe area … Easy access to train and street with lots of options to eat
Andres, 3-night trip

8/10 Very good

Close to Underground and Kensington Gardens. Great value.
Ulf, 1-night trip

10/10 Exceptional

Staff were friendly and hospitable. Room was clean, comfortable. Location was perfect.
Josh Hall, 11-night trip

10/10 Exceptional

Excellent hotel. Fabulous location. Staff extremely helpful. Ideal for solo travellers. Clean, nice furnishings, everything you need for a comfortable stay.
Mandy, 1-night trip

8/10 Very good

Single.room was adequate. Would stay again!
James, 5-night trip

10/10 Exceptional

Nice little hotel. Room was small but ideal for a solo traveler, and appeared to have been recently remodeled. Quiet neighborhood with shops and food within a couple blocks’ walk.
Elliot, 2-night trip

10/10 Exceptional

Great location! So easy to get around, staff were friendly, some reviews mention how small the small double room is and I was prepared, but for one person, it was totally all I needed! The bed was comfy, I slept well. Great value if you're not looking to spend excessive money, but want to stay central to activities in London. I will absolutely stay here again!
Emma, 4-night trip

10/10 Exceptional

I will stay again. Very enjoyable visit. The breakfast buffet is simple yet perfectly satisfying.
Craig, 3-night trip

10/10 Exceptional

In a quiet but great location, the Phoenix Hotel offers comfort at an affordable price. The single bedroom, although small was great for a couple of nights. The continental breakfast was very good. The staff were outstanding in their manner and care towards their guests different needs.
Rachel, 2-night trip

10/10 Exceptional

Very good stay, will definitely stay again

Decent size of the room, quite liked the hotel and the rooms are much bigger than rooms in many other hotels in London i stayed before. Luggage storage available. Overall stay was good. Wi-Fi was very good
Anastasia, 1-night trip

6/10 Good

Nice hotel. Wish it had AC and bigger beds, needs an upgrade. But clean and nice staff and around a lot of places to eat and shop.
April, 2-night trip

10/10 Exceptional

City hotel with good public transport connection

Typical city hotel in an old buiding with all benefits (close to metro, some tourists attractions are close by, good transport, many restaurant, quite area) and negative (no isolation, you can hear you neighbours, no air-conditioning). The executive room is close to a loud ventilation systems which is shutdown in the evening but woke me up each early morning when running again. Good continental breakfast.
4-night trip

10/10 Exceptional

I had an unfortunate medical emergency while staying at the Phoenix Hotel. The staff was very quick to come to my aid which relaxed me. I felt like I was with family. They got me to the hospital where I am now recovering. The hotel is saving me a room where I can recover for the next few days before my flight back to America. I highly recommend this hotel to anyone. This is my third stay there and every time has been outstanding.
Stephen W, 9-night trip

4/10 Fair

I don't often leave negative reviews but unfortunately this was one of the poorest hotel experiences I've had in some time. First, our room on the second floor was exceedingly and uncomfortably hot. Despite the fact that the temperature outside in the city was actually pleasantly cool for most of our stay, the room itself, with no AC, windows that only opened about 2 inches and only a very basic fan provided, was very hot. There was also no fridge in the room, so not even the possibility of storing some bottles of water at a cold temperature. In fairness, the hotel does not advertise that it has AC, and we should have probably checked before booking, but it also should not have been necessary in relation to the weather outside. Notably, the ground floor and reception areas appear to have AC, but not the rooms. The water also had a strange quality whereby soap would never completely rince out, which was really unpleasant. The wifi also kept disconnecting, such that you had to reconnect every day in order not to accidentally use all your data. When it did work it was decent though. Location was convenient and quiet. Breakfast was decent but nothing special. Staff were not particularly warm and approable, but did offer helpful assistance when asked. All in all, okay stay, but uncomfortable for the price paid. We were relieved to be going home when we left!
Silvia, 5-night trip

10/10 Exceptional

Very clean. Polite and professional staff. I stayed by myself and the room was small but more than enough for one person. Some people might expect more in the way of bathroom amenities, but the only thing I missed was toothpaste. Shower was nice and powerful, although it'll be a squeeze if you're on the larger size. I actually said "Yes!" When I saw the jammy dodgers that were included with the tea and coffee, of which there were plenty. Breakfast was really good with something for everyone and lots of it. The dining room was also very nice and made me want to stay, rather than wolf down my food and leave. I'm already planning to stay again on my way out of the UK.
Alexander Senyo, 1-night trip

8/10 Very good

The standard single room was very small, if you want a bit more space I would not recommend the single rooms. The bed was comfortable and there is no air-con. A portable fan was provided in the room which was needed even in September. The window in the room was quite big but could not be opened. There was only 1 small drawer for storage but the room was so small there was nowhere for any storage. It was a nice hotel and the staff were helpful just don't book a single room, even for 1 person, you will need to spend some extra money here.
Louise, 1-night trip

8/10 Very good

My room was ready early, which was great. Reception staff were nice and there was no charge to store luggage before checkin or after checkout. I was in a single, which was a tight fit but had everything I needed. It was an economical use of space. The room seemed to have been renovated recently and everything was clean and new. There were some oddities in the bathroom: the shower controls were so fancy, they weren’t labeled, so I spent 5 minutes trying to figure out which directions were hot and cold. Shower door already didn’t seal properly. The faucet wasn’t big enough for the sink so it was hard to wash my hands. The mattress felt a bit old and stiff but was otherwise comfortable. Window opened a decent amount for some fresh air. I got free breakfast with my booking. Convenient walking distance from a couple Tube stops. I had a nice stay.
Tristan, 2-night trip