เบสท์เวสเทิร์นพลัส สนามบินนีวาร์คเวสต์

Very disappointed in them they used COVID-19 as an excuse not to clean the rooms, I asked for just clean towels, I stayed 3 night, they didn’t clean my room or change my towels even me asking and they say no smoking inside but you could smell the smoking coming inside my room. The pictures are deceiving and no breakfast too. Mind you I got kids under 5 years with me.

Room was fine, Hallways and outdoor smell like weed, room next to us was loud and people running and screaming in the hallway at night. We called front desk, never answer, I had to use my cellphone to call and the answered.

The staff was very helpful. The room was a great size. Finding the hotel was difficult as it is tucked away with only a small illuminated sign. The smell of marijuana filled all floors.

The hotel itself was ok, and maybe it was just this weekend but the first issue was my room. I requested a room with a King Size bed a

There were a family yelling up and down the halls until 1 am. I called front desk at 11pm and it still did not stop. I placed a wake up for 4 am to get shuttle at 4:30 am. I confirmed the call around 10pm. I DID NOT GET A CALL!! I was very upset because now I WILL miss flight due to protocol. The clerk told me ..."go ahead and right a bad review, I really dont care". I looked to the wall showing hotel owned by a Patel and told him i will contact this person. He said, "that plaque has been there for 10 years and that is not the owner but go ahead". He worked morning of March 15th.

Bed uncomfortable. Tv not in a good location to see , can not swivel or move .

Unfortunately I used my free reward night to stay here and it was a great mistake this supposed to be a smoke free hotel, every level smell like cigarettes smoke and marijuana even in our room the bathroom smell like cigarettes my son and I have asthma this stay as been extremely comfortable

It was good

This was absolutely the worst hotel experience I have ever had. We were in a non-smoking room that reeked of smoke. Smoke kept coming in through the vents in the restroom during the night. The bed was horrible. The walls were paper thin. We could hear people out in the hallway like they were in our room. They allow parties apparently because there was loud music and yelling from multiple rooms around us for most of the night. There were also police present at one point in the evening. I will never stay here again.

This was the worst hotel experience I ever had at a Best Western. First off this was a non-smocking hotel and from the moment I checked in, all you can smell is weed all through the whole building. That stinch lasted the whole night and they the morning. Then me and my family (5) stayed the night and it was only 1 washcloth in the room. So I went downstairs the front desk and advised the lady that we needed more wash Lou and she gave me one more saying that it’s only two washcloths aloud in each room. I asked her how my kids were supposed to wash up in the Koran’s she said that two washcloth in the room was policy. I would never stay here again or recommend anyone stay here. Very disappointed and unsatisfied!