โซฟิเทล ฮัมบวร์ก อัลแทร์วาลล์

Great hotel

Very nice hotel, enjoyable stay

เดินทางเพื่อทำธุรกิจ 2 คืน, 28 ม.ค. 2020

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Very good location near Neuer Wall. Great amenities (must use spa (sauna, pool and gym). The room is small but lovely.

Deborah L, ทริป 2 คืน, 28 ธ.ค. 2019

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This was a business trip, so I can't speak to the hotel's location for sightseeing, but I was very happy with all the services, the size of the room, the quality of the room service meal, etc.

Audrey, เดินทางเพื่อทำธุรกิจ 1 คืน, 11 ธ.ค. 2019

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Comfortable bed and great staff. Amazing location. Would stay again and again

Ashley, ทริปกับเพื่อน 1 คืน, 6 ธ.ค. 2019

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Rooms don't live up to the rest of the hotel.

The hotel itself was very sleek and modern; the lobby especially had a great ambience. The concierge staff was also extremely helpful and well-informed about the region. Breakfast was good quality, but could have had more variety for the amount charged per person. The spa also had a lovely mood, and the steam room and sauna were very relaxing; the only thing missing was a hot tub as the pool was only somewhat warm. However, the rooms themselves were less than impressive. The rooms have absolutely zero personality (not even a single photograph or painting on the wall). We immediately noticed that the room we were given reeked of smoke, so much so that breathing felt a bit stifling. After mentioning it to the front desk, we were given a different room, which was unfortunately a downgrade from the original room. The right bedside table was broken, dangerously tilted and barely hanging onto the wall. The mattress topper on the bed was unbelievably lumpy, especially on the top, where it poofed up directly (and uncomfortably) underneath the pillows. To make matters worse, the bedsheets had multiple stains and should never have passed housekeeping inspection. At that point, it was late, and we were too tired to switch rooms yet again. Overall, the hotel's outside look and feel doesn't match its room, which were underwhelming and disappointing.

Susanne, ทริปกับครอบครัว 1 คืน, 16 พ.ย. 2019

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Check in needs improvement. Good location & clean.

The check in was awful as they kept us waiting for room whilst others arriving after us were given rooms. They were busy and could not cope. Had to wait 20 mins at breakfast for a table. The hotel rooms are small but clean and good condition. Location is convenient and quiet.

ทริป 1 คืน, 30 ต.ค. 2019

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Great rooms and location let down by hotel bar

Lovely canal view, great room and comfy bed. Bar area horrible and uncomfortableHelpful concierge

ทริป 2 คืน, 25 ต.ค. 2019

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Hamburg is not Humbug

Great spot A gem And a great town

charles david branigan, ทริปกับครอบครัว 2 คืน, 12 ส.ค. 2019

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Nice location in walking distance of many lovely places. Totally average experience - missed having evening turn down service and the hotel did not provide complimentary water. The staff was responsive but not proactive. It was as expected, nothing more.

ทริปกับครอบครัว 4 คืน, 8 ส.ค. 2019

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We spent 6 days at the Sofitel Alter Wall. Great location. Staff, without exception, are excellent. Very nice Library for cigar lovers. The welcoming patio, with nice canals views, made for a nice spot for a glass of wine before dinner.

ทริปโรแมนติก 3 คืน, 19 ก.ค. 2019

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