Did not get to stay, system issue and overbook rooms
Michael
ทริปธุรกิจ 1 คืน
2/10
Several of us could not check in. There was no one there. We called for help and got none. I then read some reviews where others had to sleep in their call. Fortunately, I found an alternative hotel
Phillip
ทริป 2 คืน
2/10
worst attitude. dr*gs everywhere. bed bugs. other guest asking for money for s*xusl services. employees offering room numbers for “happy endings”. parking was minimal
kryspen
ทริปกับครอบครัว 1 คืน
2/10
Habacuc
ทริป 1 คืน
10/10
Very comforting and convient..very pricey for this area.
Lonnie
ทริปธุรกิจ 7 คืน
4/10
Juan
ทริป 2 คืน
2/10
They stole our money just look at the reviews. These people are stealing your money. Expedia rep booked this hotel for me and when my husband arrived, they have a note saying they’re not there after 11 so this is fraud they should not make you pay just to keep your money, don’t stay here. They are greedy and just take peoples money. They should not allow you to rent a room if they are not available. They have all horrible reviews.
Roxanna
ทริปกับครอบครัว 1 คืน
2/10
This place sucked. Stay as far away from this place as possible. That’s if they even let you check in. The hotel staff is extremely hateful, disrespectful, and displays the direct reflection of how much they hate their life.
Koda
ทริปธุรกิจ 1 คืน
2/10
When I arrived the rude clerk behind the bulletproof glass told me they were fully booked up and that I would not and could not check in.
I said politely, I don’t understand? I have a prepaid room.
Forcefully and rudely reiterated that I would not be checking in.
Finally, she asked me if I had made my reservation on Expedia. I said yes, and she asked my name and she looked down and muttered apparently to herself “That wasn’t there before”, looked right back up at me and told me they were overbooked and I could not check in.
I left her there raging in her cage and went and checked in at yet another Hampton Inn
Thomas
ทริปธุรกิจ 1 คืน
2/10
Jeffrey
ทริป 1 คืน
6/10
Michael
ทริป 14 คืน
2/10
Marc
ทริป 2 คืน
2/10
Arrived later at night, was unable to access my room and customer support couldnt do anything to assist as no one was on the property, had to get a whole different hotel.
Seth
ทริป 1 คืน
10/10
Had easier axcess to go outdoors to vape.
Christian
ทริป 3 คืน
10/10
Diego
ทริป 1 คืน
2/10
Marlon
ทริป 6 คืน
8/10
Christian
ทริป 7 คืน
2/10
WARNING!!!!⚠️ ⚠️ ⚠️ ⚠️ I booked this hotel because it was cheaper than anyone else in Waco. I do not advise staying here they want to charge you a $250 damage fee and $100 deposit, but they do not make that clear when you book the room. They stole my momey from me and refused to refund me my money. I even called hotels.com and they call the hotel and they still refused. They are rude, ungreatful, disrespectful. I had to sleep outside with my kids on Christmas Eve and it was cold and raining. They absolutely ruined my kids Christmas. They will not let you talk to a manager either! I do not recommend staying here at all...STAY AWAY!!!!
Charlia
ทริปกับครอบครัว 1 คืน
2/10
At first it looked ok for the price. Then roaches started coming out of the woodwork and uncovered the bed and there were bugs in it. Tv didn’t work either. So I left and booked another hotel. Didn’t even stay there. A waste of money
REYNALDA
ทริปกับครอบครัว 1 คืน
2/10
I never stayed at this hotel. I was turned away at the door stating the property was full and my reservation was canceled. Expedia has failed to help me with a refund and I cannot get the hotel’s customer service to answer the phone.
Timothy
ทริปกับครอบครัว 1 คืน
2/10
Houston
ทริป 1 คืน
2/10
Was booked up did mot stay need a refund
Demarcus
ทริป 1 คืน
6/10
It was a standard stay the area isn’t great with shady people around the hotel area. A bit dirty but expected for the price. The staff was super friendly and professional.
ผู้เข้าพักจริง
ทริป 2 คืน
2/10
Room was dirty. I asked the staff to switch rooms or clean mine and was told no.