When we arrived at our room, the room had not been cleaned. The bed was undone, there were towels on the floor, the trashes were full and there was money on the table. This was at 10:30pm. We had been traveling for 4 hours.
The hotel was full and there were no cleaning service available, with it being so late at night. We had already paid for parking, so, our options were limited. We had to find another place to stay, on our own. Although there is a claim that I am going to be refunded, the person at the front desk had no information on how, since she wasn't the one giving me the refund.