My experience at this hotel was unusual. When we arrived around midnight, the manager opened the door for us and began letting us know that the Hilton booking system was down for scheduled maintenance. This meant he didn’t know which room we were supposed to go in. After I asked whether or not someone had printed off the reservations in advance, he looked around and found them. We booked a king suite, but the room we ended up in was an accessible king suite. We did not require an accessible room, and I’m glad we didn’t. In order to get through the maze to arrive at our accessible suite, we had to push through a very heavy “fire door” that noted it was to remain closed at all times. There was no automated door opener. If I were in a wheelchair, I would have been pissed.
After we finally settled into our room after a long day of travel, we were awoken by the fire alarm going off at 2am. The fire alarm was the most disorienting thing I’ve experienced. I’m glad I’m not epileptic, because the strobe lights would have given me a seizure. After finally finding my way back through the maze to the front desk and commiserating with a handful of other guests, we learned there was no fore and no discernible reason for the alarm.
After this incredibly disruptive experience, our stay was uneventful. The staff were nice and accommodating. Breakfast was good. Overall, it’s a decent hotel, but after our experience, I can’t possibly return.
