Nestled near the Gatlinburg Space Needle, SureStay Plus Hotel by Best Western Gatlinburg offers a warm welcome with free continental breakfast and a business center. Enjoy the seasonal outdoor pool, unwind in the lobby with coffee or tea, and appreciate helpful staff who have left a lasting impression on previous guests.
Reviews
8.48.4 out of 10
Very good
Popular amenities
24/7 front desk
Pool
Air conditioning
Free WiFi
Main amenities (8)
Housekeeping (on request)
Seasonal outdoor pool
Business centre
24-hour front desk
Coffee/tea in a common area
Air conditioning
Vending machine
TV in a common area
Feel at home (6)
Microwave
Private bathroom
Television
Coffee/tea maker
Blackout curtains
Lift
The current price is ฿1,849
฿1,849
฿2,084 total
includes taxes & fees
27 Aug - 28 Aug
Room options
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Standard Room, 2 Queen Beds, Balcony, River View
Standard Room, 2 Queen Beds, Balcony, River View
8.48.4 out of 10
Very good
82 reviews
(82 reviews)
Highlights
Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
Sleeps 4
2 Queen Beds
View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
7.87.8 out of 10
Good
40 reviews
(40 reviews)
Highlights
Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Blackout curtains
Sleeps 6
2 Queen Beds
View all photos for Standard Room, 1 King Bed, Balcony, River View
Standard Room, 1 King Bed, Balcony, River View
7.27.2 out of 10
Good
5 reviews
(5 reviews)
Highlights
Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
Sleeps 2
1 King Bed
View all photos for Standard Room, 1 King Bed, Accessible, Balcony
Standard Room, 1 King Bed, Accessible, Balcony
8.48.4 out of 10
Very good
6 reviews
(6 reviews)
Highlights
Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Sleeps 2
1 King Bed
View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)
Suite, 1 King Bed, Accessible, Balcony (with Sofabed)
8.08.0 out of 10
Very good
8 reviews
(8 reviews)
Highlights
Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Blackout curtains
Sleeps 4
1 King Bed
View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)
Suite, 1 King Bed, Balcony, River View (with Sofabed)
Gatlinburg Convention Center - 9 min walk - 0.8 km
Gatlinburg Space Needle - 10 min walk - 0.9 km
SkyPark - 10 min walk - 0.9 km
Ripley's Aquarium of the Smokies - 18 min walk - 1.5 km
Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 3.6 km
Getting around
Alcoa - Knoxville Airport (TYS) - 68 min drive
Restaurants
Ole Smoky Distillery - 11 min walk
Sugarlands Distilling Co. - 11 min walk
Loco Burro Fresh Mex Cantina
Puckers Sports Bar - 12 min walk
Smith & Son Corner Kitchen - 11 min walk
About this property
SureStay Plus Hotel by Best Western Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg puts you in a great location, within a 15-minute walk of Great Smoky Mountains National Park and Gatlinburg Convention Center. Guests can take a dip in the seasonal outdoor pool, and free perks include WiFi, self-parking and buffet breakfast daily between 6:30 AM and 9:30 AM. Also, Gatlinburg Space Needle and SkyPark are within a 15-minute walk. The helpful staff and breakfast get great marks from fellow travellers.
Languages
English
More about this property
VISIBILITY
At a glance
Hotel size
52 rooms
Arranged over 7 floors
Arriving/Leaving
Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
On-site parking is limited
On-site parking includes off-street options
Other information
Designated smoking area (fines apply)
LOB_HOTELS
Property amenities
Food and drink
Free buffet breakfast 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
Coffee/tea in a common area
What to do
Ski lifts nearby
Working away
Business centre
Services
24-hour front desk
Pool loungers
Facilities
Television in common areas
Seasonal outdoor pool
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Closed-captioned TV
Lever door handles
Well-lit path to entrance
Step-free path to entrance
Pool hoist on site
ROOM
Room amenities
Be entertained
44-inch LED TV
Cable TV channels
Home comfort
Air conditioning and heating
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout curtains
Alarm clock
Bed sheets provided
What to enjoy
Balcony
Freshen up
Private bathroom
Shower/bath combination
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Desk chair
Food and drink
Mini fridge
Microwave
More
Housekeeping (on request)
Access via exterior corridors
MONETIZATION_ON
Fees & policies
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
The seasonal pool is open from May to September
Children under 12 years old are not allowed in the swimming pool without adult supervision
Policies
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club, JCB International
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg
HELP_OUTLINE
Frequently asked questions
Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg?
Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?
Sorry, pets aren't allowed.
Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?
You can check in starting at 3 PM. Check-out time is 11 AM.
What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby?
Have fun with nearby winter activities such as skiing. SureStay Plus Hotel by Best Western Gatlinburg also has a seasonal outdoor pool.
Does SureStay Plus Hotel by Best Western Gatlinburg have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around SureStay Plus Hotel by Best Western Gatlinburg like?
SureStay Plus Hotel by Best Western Gatlinburg is located by the river in Downtown Gatlinburg, a short 3-minute walk from Great Smoky Mountains National Park and 19 minutes' walk from Ripley's Aquarium of the Smokies. Travellers say that the area is walkable and ideal for skiing.
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SureStay Plus Hotel by Best Western Gatlinburg Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Popular mentions
Room
Service staff
Breakfast
Location
River
Balcony
Bed
View
Creeks
Shower
What guests liked
Breakfast options were varied and enjoyable with a nice selection of hot and cold items. (81 reviews)
Parking was easy, convenient, and free, with some rooms offering a view of the surrounding park. (8 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Excellent
9 Aug 2025
The staff were fantastic will go there again sometime.
Jerry
Jerry, 4-night trip
10/10 Excellent
3 Aug 2025
It's on the river and always a treat to enjoy coffee on the patio.
Byron
Byron, 1-night trip
8/10 Good
1 Aug 2025
Hotel was amazing for the price! We loved the balcony overlooking the water. The room was spacious, had everything we needed for a couple nights stay.
Tara
Tara, 2-night trip
8/10 Good
21 Jul 2025
Great deal for the price.. Walking distance to downtown Gatlinburg.. Clean comfy room..
Jim
Jim, 3-night trip
10/10 Excellent
13 Jul 2025
Nice clean room, great location. Great little balcony overlooking the creek. Would definitely stay again.
Heather
Heather, 2-night trip
6/10 Okay
13 Jul 2025
We liked the setting at the edge of a beautiful creek and balconies off of the rooms.
John
John, 1-night trip
10/10 Excellent
17 Jul 2025
Beds were comfy
michael
michael, 1-night trip
10/10 Excellent
6 Aug 2025
Surprisingly spacious room, was pleasantly surprised. Staff was very friendly, breakfast was fresh even though we were some of the last ones in before they stopped closing. The pool was clean and open. Overall very affordable and clean. Would definitely stay there again. Location was great for walking too.
Shaylene
Shaylene, 1-night trip
8/10 Good
13 Jun 2025
Room was clean, staff was friendly.
Hotel close to town.
Patty
Patty, 4-night trip
10/10 Excellent
8 Jul 2025
Great stay. However the receptionist had attitude
John
John, 1-night trip
8/10 Good
15 Aug 2025
For the price. Quite happy
Larry
Larry, 1-night trip
8/10 Good
20 Jul 2025
Loved th
Jolene
Jolene, 2-night trip
10/10 Excellent
4 May 2025
Great stay, clean and very decent and up to date for the price
Ebone
Ebone, 2-night trip
10/10 Excellent
14 Jul 2025
Always nice
Colby
Colby, 2-night trip
2/10 Terrible
10 Aug 2025
There were ants near and on the bed.
Devendra
Devendra, 4-night trip
10/10 Excellent
4 Apr 2025
Amazing stay and amazing staff
Nathan
Nathan, 6-night trip
8/10 Good
13 Aug 2025
Excellent scenic location very close to a Smoky entrance. Hills on one side, a river on the other. Room was ok, but had a smell that may be a mix of room freshener and what was to be masked by it. Room and lobby needs to feel fresh.
Average breakfast, eco-friendly bowls and plates.
Alok
Alok, 1-night trip
10/10 Excellent
9 Jun 2025
Great room, clean and comfortable. Nice balcony to relax on.
Manuela
Manuela, 1-night trip
10/10 Excellent
6 May 2025
Loved Gatlinburg
Great location and price
David
David, 3-night trip
10/10 Excellent
29 Jul 2025
Easy check in, clean hotel, few things about the room that could’ve probably been a bit better but other than that no issues and the girlfriend was happy so i’m happy
Cody
Cody, 3-night trip
8/10 Good
2 Jul 2025
it was a nice place. loved the balcony overlooking the river. bathroom shower needs upgrading. nice location on outside of main drag
Enrique Antonio
Enrique Antonio, 3-night trip
6/10 Okay
17 May 2025
Loved the view of the river.
Karlene
Karlene, 1-night trip
10/10 Excellent
4 May 2025
Great rate!
Great room!
Great view!
Location was great!