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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Mountain hotel within easy reach of Gatlinburg Space Needle

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
Front of property - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
Lobby - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
Lobby - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
Nestled near the Gatlinburg Space Needle, SureStay Plus Hotel by Best Western Gatlinburg offers a warm welcome with free continental breakfast and a business center. Enjoy the seasonal outdoor pool, unwind in the lobby with coffee or tea, and appreciate helpful staff who have left a lasting impression on previous guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Free parking
  • Free WiFi

Main amenities (8)

  • Housekeeping (on request)
  • Seasonal outdoor pool
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Vending machine
  • TV in a common area

Feel at home (6)

  • Microwave
  • Private bathroom
  • Television
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator
$45 nightly
The total price is $51
Dec 14 - Dec 15
Total with taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(91 reviews)

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(45 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Blackout drapes/curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(41 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

Similar properties

Indoor pool
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  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
8.2 out of 10, Very Good, 1,073 reviews
$51 nightly
The price is $58
Jan 5 - Jan 6, 2026
Total with taxes and fees
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About the neighborhood

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Ober Gatlinburg Aerial Tramway - 4 min walk - 0.4 km
  • Gatlinburg Convention Center - 11 min walk - 0.9 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.7 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk
  • ‪Crockett's Breakfast Camp - ‬4 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg offers a great location, putting you within a 15-minute walk of Great Smoky Mountains National Park and Gatlinburg Convention Center. Guests can take a dip in the seasonal outdoor pool, and free perks include WiFi, self parking, and buffet breakfast daily between 6:30 AM and 9:30 AM. Also, Gatlinburg Space Needle and Gatlinburg SkyPark are within a 15-minute walk. The helpful staff and breakfast get great marks from fellow travelers.

At a glance

DONE

Hotel size

    • 52 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Onsite parking includes off-street options
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

What to do

  • Ski lifts nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Pool loungers

Facilities

  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • 44-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge
  • Microwave

More

  • Housekeeping on request
  • Access via exterior corridors

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • The seasonal pool is open from May to September
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?

Sorry, pets aren't allowed.

Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?

You can check in starting at 3 PM. Check-out time is 11 AM.

What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby?

Have fun with nearby winter activities like skiing. SureStay Plus Hotel by Best Western Gatlinburg also has a seasonal outdoor pool.

Does SureStay Plus Hotel by Best Western Gatlinburg have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around SureStay Plus Hotel by Best Western Gatlinburg like?

SureStay Plus Hotel by Best Western Gatlinburg is located by the river in Downtown Gatlinburg, a short 3-minute walk from Great Smoky Mountains National Park and 9 minutes' walk from Gatlinburg Convention Center. Travelers say the area is walkable and ideal for skiing.

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Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very Good

8.2

Cleanliness

7.8

Amenities

8.6

Staff & service

8.0

Eco-friendliness

8.0

Property conditions & facilities

What guests liked

  • Breakfast options were great with a variety of choices including fresh pancakes made by an auto pancake maker. (89 reviews)
  • Dining options were within walking distance and convenient for guests. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Location
River
Balcony
Bed
View
Creeks
Bathroom

Reviews

8/10 Very good

Great price, and good location.
Robin, 1-night trip

10/10 Exceptional

Excellent hotel, location is a short walk to shops but it’s at the quiet end of town. Room was large and clean and the breakfast was good All round a great hotel
Antony, 2-night trip

10/10 Exceptional

The hotel staff was amazing, very helpful, nice, & made my stay here even better.
Lawrence, 2-night trip

10/10 Exceptional

The hotel staff was amazing, very helpful, nice, & made my stay here even more better.
Lawrence, 1-night trip

10/10 Exceptional

Room was clean, bed was comfortable. Breakfast was amazing
Brian, 2-night trip

8/10 Very good

Big room. Comfortable bed.
Stephanie, 1-night trip

10/10 Exceptional

Nice
Alyssa, 1-night trip

10/10 Exceptional

Beautiful views and very clean
Crystal, 2-night trip

8/10 Very good

Everything was pretty good! Mattress could have been a but more comfy. They're was black stuff on part of the ceiling. Couldn't tell what it was. Hoping not black mold
A black something on the ceiling.
Ami, 1-night trip

8/10 Very good

Gatlinburg

Great stay, enjoyed the balcony with river view.
Kenneth, 3-night trip

10/10 Exceptional

Very nice spacious room! Loved the balcony overlooking the river.
Thomas, 1-night trip

10/10 Exceptional

Great place

Clean, quiet and comfortable. Breakfast is always great and the staff are wonderful. We have been coming here for years and will continue to stay during our Gatlinburg trips
Brian, 1-night trip

10/10 Exceptional

The staff were fantastic will go there again sometime.
Jerry, 4-night trip

10/10 Exceptional

This place was great room was very nice. Staff was even nicer. They were very accommodating. This place comes highly recommended for me.
Rodney, 4-night trip

4/10 Fair

Old building and poorly maintained.
Temis, 1-night trip

10/10 Exceptional

It's on the river and always a treat to enjoy coffee on the patio.
Byron, 1-night trip

8/10 Very good

Hotel was amazing for the price! We loved the balcony overlooking the water. The room was spacious, had everything we needed for a couple nights stay.
Tara, 2-night trip

10/10 Exceptional

Quiet creek side hotel within walking distance of the main strip. The staff was super nice! The breakfast bar was awesome with plenty of fresh options and yes, there was bacon! Will definitely be back!
John, 2-night trip

10/10 Exceptional

Good Stay

Very nice stay but the pool needed to be cleaned out as far as leaves and bugs other than that it was great ,we will go back
david, 1-night trip

8/10 Very good

Great deal for the price.. Walking distance to downtown Gatlinburg.. Clean comfy room..
Jim, 3-night trip

10/10 Exceptional

Perfect

Large, clean and so relaxing. Got in around midnight and still fantastic front desk service.
Rebecca, 1-night trip

10/10 Exceptional

Excellent

Room was spacious and beds were comfortable. It was a great motel
joseph, 4-night trip

10/10 Exceptional

Nice clean room, great location. Great little balcony overlooking the creek. Would definitely stay again.
Heather, 2-night trip

10/10 Exceptional

New favorite hotel in the smokies

Fantastic value and located right next to the smoky mountain national park. Absolutely loved the room and balcony, it quickly became my favorite hotel to stay at in the smokies. Don’t let the price of the room fool you, it’s a FANTASTIC value!
Courtney, 1-night trip

6/10 Good

We liked the setting at the edge of a beautiful creek and balconies off of the rooms.
John, 1-night trip