That hotel is terrible, we don't like it at all, everything is a complete disaster, we arrived on December 30, 2021, there was a crowd of people gathered in the shack, called the front desk, of about 30 people, all waiting for rooms, we arrived at the hotel at 3:45 p.m. It is horribly ugly old and useless. The employees can be seen to be tired and unhappy working in that pigsty. Like that, the restaurants are horrible. The food is the same every day. I don't understand why you have to make a reservation for a buffet? It does not make sense when it is buffet, we did not get to dinner in the Italian restaurant since there were no reservations available the snacks had the appearance of old food and overheated the drinks like the soft drinks you had to serve them yourself from the liter bottle in the bars the drinks Available were with cheap third-class liquor, the beer is not even that of Colombia like the eagle. December, which is in front of the activities area and the restaurant, that is stupid ... At the new year party the electricity went out 3 times during the show the orchestra that played was normal but nothing spectacular the decoration was a disaster the tables were not They had tablecloths and the chairs were plastic. Not to mention the beach, all ugly, dirty, full of garbage. The hotel service at the bar was horrible. In the end, this experience was horrible. My money to the trash I don't know how cheaptickets has that hotel on their page, they should give me my mone