2/10 แย่
3 เม.ย. 2025
Would not recommend
I normally would not leave a bad review. But this hotels customer service was not good .We booked this hotel because it offered a pool and fun zone for the kids and the rooms looked doable. The rooms were old , from the window was a view of a wall and huge air conditioning unit, dirty carpet and extremely small. The pool and the fun zone were both closed. So disappointing. We decided we did not want to stay there. I spoke to customer service about our disappointment and they didnt handle it professionally, they really didnt care . I requested a refund for the room I added on at check in. They said I could not get a refund...after continuing to tell them of our intire bad customer service experience. I was resonable and willing to cover the cost of one room., If they could please refund at least the one I had addded apon check in..they said yes they would refund one room...We checked out of the 2 rooms 20 minutes after checking in. And this morning my bank shows I was charged for a 3rd room. Very frustrating and it takes alot for me to this point. We ended up staying at the Grand Sierra for the same price and the difference was night and day ...excellent customer service, clean beautiful large rooms and fun zone for the kiddos 😀 Oh and the view is gorgeous.
Michelle
Michelle, ทริปกับครอบครัว 1 คืน
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