Our family of 11 traveled from different countries to celebrate my mom’s birthday at Riu Hotel Dubai, but this turned into one of the worst hotel experiences we’ve ever had.
One night, five of us were in our room, chatting and possibly a little loud for about 15 minutes. Instead of politely asking us to lower the volume, a security guard aggressively threatened to call the police if we didn’t quiet down. We were shocked by this hostility.
When the police arrived, the security guard completely twisted the story, falsely claiming we told him, “F*ck you.” This was a blatant lie! Three people were standing beside me and heard everything. We insisted the police check the lobby cameras.
On top of this, the food and drinks were terrible, and we felt sick daily, experiencing nausea and stomach discomfort. My husband developed a rash on his face, and now that we’re back in New York, we are seeing a doctor to find out the cause.
We have traveled the world and stayed in many hotels, but we have never experienced such awful service. Staff should resolve issues professionally and politely, not intimidate guests. Avoid this hotel at all costs!