We booked 3 king beds with pullout couches. When we checked in we were assigned one king bed and two queens. Room one; blood on the shower curtain, pull out inaccessible due to TV stand. Black mold in shower. Numerous holes in the walls. Room 2; broken entry door looked like it had been kicked in at one point. Dirty towel that was folded up and presented as clean. Huge stain on the carpet. Smelled awful. Pull out inaccessible due to TV stand. Room 3; broken lock on the door didn’t lock unless you pulled hard on it which had evidently been done many times as the lock was loose on the door. Smelled like it had recently been fumigated. Bathroom vanity falling apart, broken toilet top, feces on the bathroom wall as well as the bed skirt. Air conditioning worked intermittently. We paid an additional $50 deposit on each room which wouldn’t have been an issue if the rooms were in good condition. Hallways smelled like urine. Staff were all pleasant. We did not complain as we felt like there wasn’t anything they could do about the things we found, this hotel was simply in disrepair. Definitely more of an extended stay place. The hotel website does note new ownership, when we got there a staff member was power washing so you can see they’re trying to make improvements. I wish the photos advertised would have been more accurate.
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
20 มิ.ย. 2025
ผู้เข้าพักจริง
ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
12 มิ.ย. 2025
Love the place.
Great atmosphere, beautiful trail in the back. Beds comfortable. Very nice staff. Would go back next year when I visit.
Joyce
Joyce, ทริปกับครอบครัว 9 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
6/10 ดี
23 พ.ค. 2025
Relatively quite stay
Jim
Jim, ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
16 พ.ค. 2025
Friendly staff , very awesome , will revisit this place again . Highly recommend it .
ARITRA
ARITRA, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
2/10 แย่
6 พ.ค. 2025
Bedbugs or fleas a possibility!
We were in town for a family birthday party and since there were guests who were allergic to dogs and we travel with our service dog, we needed to find an alternative location to stay. My husband brought our dog into the hotel and was dismayed at how it smelled and looked, and they told us they had just cleaned that room. Despite the untidiness of the beds and gross looking carpets, he left our dog in the room on his own dogbed for a couple of hours. My husband felt itchy and buggy even for being in that room to drop off our bags and settle the dog. When we returned the dog was itching and eager to leave, so were we! We immediately grabbed our bags and put them in garbage bags and left the dogbed altogether. We went to the front desk to inform them of the possibility of fleas or bedbugs and that we were leaving the hotel and requested a refund. We were told by the clerk that she was not authorized to give a refund and so she called on her cellphone the "manager" to let her know what was going on and our issue with the room. We were more insistent that we could file a report of possible bedbugs/fleas in the room than about getting a refund.......we didn't want anyone else to walk away infested. We were told to "write it on a piece of paper" and leave or they would call the police to have us removed. We did indeed leave AND called the police ourselves due to the threat we were given just because we insisted a complaint be filed appropriately. NEVER again. So Rude!
Traci
Traci, ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
26 เม.ย. 2025
Curt
Curt, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
23 เม.ย. 2025
Michael
Michael, ทริป 14 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
10 เม.ย. 2025
CJ
CJ, ทริป 7 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
9 เม.ย. 2025
CJ
CJ, ทริป 7 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
6/10 ดี
18 มี.ค. 2025
Road noise from back side of hotel is absurd.
I settled on a 3 stars because of the initial encounter in checking in to the hotel. Though I didn't see cars on blocks with missing tires, I did see jacks underneath a car that had been there the whole time I was there which was a week. Not a big deal until you get the list of rules to follow which made me think there were things to be concerned about during the stay.
Firstly, you can't just walk in to check in. You have to use a phone by the door to page the desk which can be seen from the front doors. So red flag there because why would you need a phone to access the building. Second, I had to dial 3 times for someone to answer and no one actually picked the phone to let me in...it was more that someone came out of the door behind the counter, saw me standing there and then let me in. I asked why it was like this and the person replied with that all hotels should offer this "service" so that just anyone can't walk into the hotel to which they explained Chaska had a homeless population to which I didn't see single homeless person there. Not saying it's not true but still pretty strange. Also there is one way in and out and I know this because I asked if the room key worked on the other doors to go outside to which they said no. As well as you can see a bench literally blocking the door from the outside so you can't get out or in. It's just strange vibes which makes me believe this really isn't a hotel though it seems to run like one. I wouldn't stay again.
Jennifer
Jennifer, ทริป 7 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
13 มี.ค. 2025
The staff was exceptionally friendly and offered places to dine, etc.. The dogs had a beautiful place to be walked along the river.
karen
karen, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
12 มี.ค. 2025
Samuel
Samuel, ทริป 7 คืน
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4/10 พอใช้
28 ก.พ. 2025
JAKE
JAKE, ทริปธุรกิจ 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
6/10 ดี
19 ก.พ. 2025
Michael
Michael, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
28 ธ.ค. 2024
Radames
Radames, ทริป 12 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
31 ก.ค. 2024
Last week we stayed at Town Square Place in Chaska Minnesota. Expedia's listing of this facility is MISLEADING and borders on outright fraud. No family should ever stay there as it is closer to a halfway house for people that have issues with the courts or family service. There are NO amenities at all, and they happily put it in print and make you sign that you understand.
The odor on the third floor is a obnoxious, I can't tell if it's ethnic food or a chemical cook.
The general manager is the most incompassionate person I have met in my life. When my wife had a very embarrassing emergency/accident related to her Irratable Bowel Syndrome ((with D), the Manager was IRATE that she would use the bathroom in the main lobby....that are marked "employees only". IN THE MAIN LOBBY. the manager continued to berate us, called us rude and inconsiderate while my wife is crying and humiliated trying to do something with these soiled garments.
THIS PROPERTY HAS NO BUSINESS WITH RETAIL TRAVELERS!!!
Lisa
Lisa, ทริปโรแมนติก 7 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
2/10 แย่
21 ก.ค. 2024
Worst stay ever
This should not even be listed. It smells like sewerage and is infested with roaches and other bugs. This place was no where near worth the money I paid. The pull out bed was absolutely dangerous. I addressed the roach problem several times I was not offered a new room they kept claiming pest control was coming and they never came. My leg is broken and this was truly a terrible experience. In all my years of traveling I can honestly say I have never went through this.