The room smelled a lot of cigarettes and the pillows were dirty.
Montserrat
ทริปธุรกิจ 1 คืน
2/10
Terrible experience. TV and heater didn't work and it was 19 degrees that night. All the faucets leaked and everything inside and out was dirty.
Only reason we had to stay is multiple fights at DFW airport were canceled and over 1600 people were trying to book hotels and this all I could find.
david
ทริปกับครอบครัว 1 คืน
2/10
This hotel was awful! It was filthy, there was a hole in the wall. There was dirt and hair on the bed. It took the front desk clerk at least 30 minutes to come to the window. There was no sign that she was away. As we were leaving there was a homeless person sleeping on their bags on the curb just feet away from someone’s room door. The pictures on your website are NOT what this place looks like. We could not even stay there. We lost the $$ we paid to stay in this place due to a no refund policy. In this case I feel like it should be refunded. We did not feel safe and it looked like a health hazard.
Amy
ทริปกับครอบครัว 1 คืน
10/10
John
ทริป 1 คืน
4/10
The customer service that Deon provided was great and she can only do as much as she has to work with. We arrived late at night and turned on heater for the night and just turned on the heat and went to bed ( around 2am woke up to a freezing room the temp was at 78 degrees and no heat was coming out) and it was about 50 degrees outside that night so it was unpleasant.
Erendida
ทริปกับครอบครัว 1 คืน
2/10
From the get go.
No working phone.
No soap or shampoo
Room stunk like cigarettes
No running water to shower in the morning
Linen stained
Cabinets with no doors
Bath shower with cigarette burns
Torn window curtains ( cigarette hole burns)
Trash on premises
Hotel apparently had transients living there and instilled uneasiness and fear to sleep comfortably. Will not recommend this place, not worth the pay to stay!
James
ทริป 1 คืน
2/10
Robert
ทริป 3 คืน
2/10
Guochen
ทริป 1 คืน
4/10
JOEL
ทริป 1 คืน
10/10
Really admire the environment
Victor
ทริปกับเพื่อน 2 คืน
10/10
Jose
ทริปธุรกิจ 1 คืน
10/10
Julia
ทริป 1 คืน
2/10
The rooms are haunted and people are walking zombies . I have to leave the property because of safety concerns and booked another hotel last minute which cost a lot . So Expedia should set some standards and regarding adding hotels to their official app. Still waiting for my refund.
Zirwa
ทริป 1 คืน
2/10
Lady at reception was nice , but the room was dirty and bad smell or cigarette, after I wake up in morning I see water everywhere in room, I asked for room service they said they have no cleaning staff so do by yourself. I stayed there for 2 night with flooded room Horrible experience!
kinjal
ทริปโรแมนติก 2 คืน
2/10
There were roaches all in the room and no tv either. All the connections, wall mount, and remote but no tv.
ผู้เข้าพักจริง
ทริป 2 คืน
8/10
It was my first stay nice and cool, nothing problem everything quiet