เรสซิเดนซ์อินน์ บายแมริออท สนามบินฟีนิกซ์, ฟินิกซ์

Front desk staff was rude, no notice of fee for pet shame on both hotel and hotel dot com for not informing guests before they received a bill after leaving. Laundry rooms had non functional machinery.

I reserved the day before and then decided to go home a day early. They charged me full amount because I didn’t cancel 48 hours prior, which would have been a day before I booked.

We had a two-room suite. It was exceptional for us, we had two bathrooms and could comfortably sleep 6 people without being crammed. Great hot breakfast, WARM pool, and very very quiet at night.

Mattresses on pull out bed could be replaced. after too nights it became uncomfortable. breakfast could give a little more variety.

1)Our shower in the room was dirty with hair and the room looked like it hadn’t been cleaned or sheets washed. 2) We asked for sheets and a pillow for the pull out and were told they were not available. 3) The breakfast area was out of most foods and coffee and nothing was refilled, during the breakfast hours. 4) smelled cigarette, cigar, and marijuana smoke multiple times in the hallways as well as foul smelling food odors 5) bags of garbage laying in hallways for entire days. I could keep going but I’ll stop there.

The overall experience was great. The only complaint was the bathroom shower/tub. The water was backing up which caused the bottom of the tub to be very slippery. We notified the front desk but they weren't able to have anyone look at it until the next day, which was when we were leaving.

The staff was nice and place was clean. Nothing fancy, just a basic hotel to stay for a night in transition. The shuttle staff was nice as well.

The hospitality was good. Our suite was very nice. Wish the sofa bed had been made up and I needed one more blanket. There was a recurring noise coming from the refrigerator, even though I turned it off.

I was happy with wheel chair accommodations. However we had to make 3 phone calls to room service to get regular coffee and regular sugar delivered to room. We had only sweet and Liw snd 1 regular/ 3 decaf coffee upon arrival. Searching cupboards for supplies we found a lot of crumbs on shelves. Loved the handicap shower! Hated the very loud air conditioner.

This hotel was clean, the room was spacious. My kiddos enjoyed the pool and I enjoyed the hot tub. Breakfast was great, I do low carb and even I had real choices!!