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Great location and backyard. Looks amazing . But we got a room that has broken everything. TV did not work and fridge was broken. They have amazing rooms but ours was noisy over the parking yard

We selected property for handicapped accommodations. Check in service was wonderful.

What I did NOT like. Was marketed as Resort and Spa. Hot tub was green colored, spa was minimal with no information (brochures). We stayed 4 nights and were put in a room that was enclosed with no views of what resort advertised as great views. I requested a room change and was told by one receptionist to check back in the morning and they would accomodate this change. When I went the next morning, it was a diff. person who told me we would have to change rooms again after 2 nights. NOT customer service oriented. Was really just a hotel that did not have extra amenities and was EXPENSIVE for this. IBefore making reservations, I specifically asked about the pool and hot tub. Pool was too cold and as I mentioned the hot tub did not look like it was being maintained given the green color of the water so we did not get it. Additionally, room did not include microwave as I was told and the ice machine near our room did not work. Our main light fixture in the room blinked on and off before it would work and the toilet ran often before shutting off. Overall lack of maintenance. I would NOT recommend this place and I felt mislead by the resort and spa description - Vicky

The staff at PoCo Diablo were super accommodating and friendly. We were a high school group and they made our stay very pleasant by helping us with a few requests. The property was great!

I stayed here in Feb, hotel OVER CHARGED me 517.06 for my stay. While in the speaking with the manager and her giving me an attitude she could not tell me what the charges were for or give me a break down for my bill. 2 weeks AFTER I checked out, they charged my card 52.12 and said I used thier hotel restaurant I explained to them I lived in another state and it was not possible for me to be there. Had to fight with them both times to get my money back. They also charge if you request extra towels/blankets, most of the staff is rude!