2/10
It started with the front desk being barely courteous. The beds were the first obvious disappointment. Some kind of foam mattress with pillows that were approx 2” thick. The room was at a blistering 75 degrees so we turned on the air to wait for maintenance to fix the cable because the tv wouldn’t work. The cable was fixed and we went to the pool. There were ducks swimming in it, fruit/nuts from fallen trees were everywhere around and in the pool which created ants around the pool. The lawn chairs were in poor condition and the area was unkept. We quickly returned to the room but it was still 75 degrees. Checked the vents and no cold air. We called maintenance and the same guy came and looked at the thermostat and told us to wait 5 min. Approx 20 min later we requested a new room since they would not refund our money until Monday when a manager was on duty. We were stuck. We did get a new room with a window unit and it was much cooler. The beds were not foam but springs, however were just as uncomfortable. We only saw 2 staff members the two days we had booked. The restaurant “Pineapple Lounge” does not exist or is not operable. The vending machines consisted of crackers, 3-5 bags of chips total. I have never taken issue with a hotel before this one. Good customer service goes a long way but is absolutely crucial when your product is barely tolerable. Could not possibly recommend this place when there were so many other options for a little more or same price.
Sheron
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