2/10 แย่
23 เม.ย. 2025
Lies, unsanitary, don’t recommend.
I went to Miami to get a tummy tuck and my surgeon’s office recommended the Thesis because it was close by. What a mistake. I ended up leaving early because my experience was truly THAT bad. Housekeeping would skip my room. There was blood on the bathroom floor for the entire stay (pictured). In room dining answered the phone only if you let it ring for an hour or two. It took two hours to order breakfast one day. I couldn’t order through their QR code because it was always stuck on delivery at 10pm. (Who eats lunch at 10pm?) I couldn’t leave the room because I was recovering and therefore relied on Uber Eats a lot. This became a problem with stacked up garbage bags near the door and housekeeping not coming to take it away. The shower floor was filthy in the handicap room. I wanted a clean place to recover and this wasn’t it. I kept asking housekeeping for soap since the dispenser in the bathroom ran out on day 1. A housekeeper pretended to not know English and wouldn’t fill it yet on day 3 of me asking made a phone call right in front of me to tell the front desk that I “don’t speak Spanish” and “I need handsoap. She spoke in perfect English! Upon check in, the front desk said I would receive a monetary credit for dining. On the 7th day they said “oops nevermind!” then proceeded to charge me for all the restaurant food I had been eating. They said I would get an additional one time credit through hotels.com and I never got that either. Promissory estoppel.
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