I booked this 6months in advance. It was me, my husband and two year old traveling. I was so excited for this hotel because it looked so cool and had such great reviews. i believed the cost was worth it for the experience. When I booked on Expedia, nowhere did it flag that children under 6 are not allowed. Flash forward and I am now in Tokyo one day prior to my reservation. My Tokyo hotel called Nazuna Kyoto to coordinate luggage transfers. Thats when they were told babies are not allowed at the property. Obviously, this was after the deadline to cancel. I immediately booked a new hotel and decided I would deal with the refund upon returning from vacation. When I returned, I spoke to Expedia customer service on 4 separate occasions. Each time, I had to start my explanation all over as to what happened and why I was requesting a refund. I was denied each time for not cancelling within the allowed window of time by the hotel. On the hotel landing page, you will need to navigate to the fifth tab “policies.” Then into the fine print under “children and extra beds” to see kids under 5 not allowed. Whomever manages the Expedia landing page should have been more transparent of this policy. Nothing flagged. Noting popped up. As a frequent hotel patron, this is an unusual policy. It wasn't on my radar. I even disputed the charge with my credit card- but Expedia denied again for not cancelling in the acceptable timeframe. I was left paying a significant amount for Expedia’s failure.