The staff was nice, however, I waited for about 3 minutes for an attendant to greet us. And only came because I said, "hello". We got to the room, which was decent. I tried to use the iron, didn't work, pulled the cord from the wall, in the kitchen, and half of the plate around the socket came off and fell on the counter, there was a cracked plate on the socket in the bedroom, and one of the tv remotes didn't work.