2/10 แย่
12 ส.ค. 2025
BEWARE- scam on amenities
When I arrived, I realized that to get anywhere within the hotel, I had to go up or downstairs, and there was no elevator, contrary to the fact that it said it was ADA accessible. I could not find anybody to check in to my room, and when I called the number listed at the front desk, it rang to the front desk. Another patron came up and started asking how much we paid and then proceeded to tell us that he was homeless and paid half of what we paid for our room. it made me very uncomfortable. When the staff member finally came to the desk after about five minutes of waiting, he told me that I had to pay a deposit on which I refused. When I asked about the ADA accessibility, he said that it was one floor down and accessible from an outside entrance, but the room that he had available for us with the two beds that we needed was on the second floor, so I had no choice, but to maneuver upstairs with great difficulty. Also, if he had put us in the ADA accessible room, the only way to get in and out of it would be an outside entrance with no accessibility to the lobby. The entire hotel smelled like fish, like some of us cooking in one of the rooms. Our bathroom door was broken, we had broken tiles on the floor in the bathroom, the room carpet had not been vacuumed, and the air conditioner was not properly blowing. The next morning when I went down for the complementary breakfast, there was nothing and I had to go find a staff member again and ask if anything was going to be set out.
Christina
Christina, ทริปกับครอบครัว 1 คืน
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