I am incredibly disappointed with my recent stay at your hotel. I spent just one night there, and to my horror, I discovered bed bugs in my room. Not only was this experience disturbing, but it also led to significant skin issues and irritation that have persisted for over a week. I even had to see a doctor due to the severity of the situation.
I will be attaching images to illustrate the condition I experienced. This is unacceptable for any establishment, and I expected much better from your hotel.
Great location to subway, only 1 stop to the airport or 1 stop to Hakata for the Shinkensen.
Check in was not as straight forward as it should of been - the booking code wasnt active so didnt work. Messaged them through expedia and they sorted it so we could get in.
No keys, we just took a photo of the codes to open doors.
There is quite alot of road noise during the night so if you are a light sleeper this could be an issue.
The is a restaurant downstairs which was good/convenient. Family Mart/Lawson close by on ur way to the subway exit 3 (has escalator at this entrance)
Check-in was terrible. The iPads were not responsive, and the instructions were not clear in English. Management was not available via intercom nor was there an English speaker at the phone number. Had a guest who spoke both English and Japaneese walked in we would not have been able to check in. The room was fine - not fully clean (dirty towel on table) and the sink was dirty.