10/10 Exceptional
Feb 7, 2025
Above and beyond is an understatement!
Wow! We had a rough day and traveled in to downtown Atl for one day at market. Everything had gone wrong that day and we arrived at 10pm finally! We walked in, looking like we had been through a war, and met Autumn at the front desk. What a breath of fresh air! She was such a joy, and recognized we were disheveled, and totally turned our day around. She could not have been nicer and even upgraded our room. I am in the customer service industry and I wish I had 100 Autumns!! I literally got to my room and just cried. She "made my day" and went above and beyond! I have stayed many places downtown over my 30 years in business, but not any more. I will always stay at the Hampton Inn downtown Atlanta from now on. You are truly blessed to have her! Everyone else was exceptional too. What a great staff. Please share my experience with them all! I'm so grateful! Denise Knox from Alabama
Denise
Denise, 1-night business trip
Verified Hotels.com guest review