No one was at the check in counter when I arrived and I had to wait around 10 minutes for anyone to show up. He was doing his best bc he was taking something up to a room for another guest. I feel you are under staffed.
Also the layout of the room was awful. The TV was at a roughly 90 degree angle from the TV.
Sonja
ทริปกับครอบครัว 3 คืน
10/10
Patti
ทริป 5 คืน
10/10
Convenient to all
raymond
ทริป 1 คืน
2/10
This hotel is completely understaffed. Upon check in, we were told that our room would only be serviced every second day. I asked why and they said it was because they had a hockey team staying. So? Staff your hotel properly to accommodate your guests. I asked for daily towel service and garbage service and this didn’t happen. When I called for towels at 8:30 am to be delivered to our room I was told that there was no housekeeping working yet. I asked for a frontend clerk to deliver towels so I didn’t have to come down to the front desk in my PJ’s and she advised me that she was the only clerk on staff and couldn’t leave the front desk. This is a STAFFING PROBLEM!
We had a host of other significant issues that: We checked in at 2:00 am after a long day of flying and fire alarm testing began the next morning at 8:30 am. It lasted 6 hours!!! They said this was a fire emergency… but when the testing began, every guest had a typed letter underneath their door from the hotel manager advising them of this ‘emergency’ and letting them know they didn’t have to evacuate. I guess ‘emergencies’ look a little different in Texas. Later in our stay we had a 4 hour power outage.
What else? The carpet in our room smelled musty. The water barely trickled out of the shower faucet. The room just wasn’t clean. I average 2-3 hotel stays per month and this is the first time I’ve ever left a hotel review. My advice: DO NOT STAY HERE!!
ผู้เข้าพักจริง
ทริปกับครอบครัว 6 คืน
10/10
Jason
ทริป 1 คืน
8/10
bobbie
ทริป 3 คืน
8/10
Srinivasan
ทริป 1 คืน
10/10
Terry
ทริป 1 คืน
4/10
GERALD
ทริป 2 คืน
10/10
Adeniyi
ทริป 1 คืน
10/10
Cristian
ทริป 4 คืน
10/10
It was nice
Mark
ทริป 1 คืน
10/10
Colby
ทริป 1 คืน
8/10
Jesse
ทริป 2 คืน
10/10
Roxanne
ทริปธุรกิจ 2 คืน
10/10
Shannon
ทริป 1 คืน
10/10
Great property and excellent staff! Went above expectations!
Shawndra
ทริป 3 คืน
10/10
Great economical hotel plenty of amenities would stay there again