Lovely staff, charming location, great breakfast, freshly refurbished bathrooms with stellar water pressure.
However, the bed was so bad that I contemplated sleeping on the ground or in my car — I literally slept better on a knackered Soviet cot. Curiously, upon investigation into why the inner springs could be seen beneath the sheets, we discovered that the mattress was actually upside down, with the pillow top facing the floor. We flipped the mattress and re-made the bed, but even then, the springs were still evident and we tossed and turned all night.
Somehow, pillows were even worse; they felt like pulverised t-shirts that had been compressed into a pillow-shape. Perhaps unavoidably, thanks to the building’s age, there is no noise insulation; we heard muffled voices emanating from adjacent rooms until about midnight.