Conrad Cairo, ไคโร

Too slow check-in and check-out

This hotel was very old and dirty. There is a casino in the lower level which was extreamly loud. We needed to change our room. In addition, we requested a room with double beds and were told none were available. After a short conversation we were given a room with double beds?

Location location location... the room are little old but very clean and quiet. People are super nice and breakfast is fantastic.

Service was great. The staff really tried to provide good service. However, the hotel key card system needs to be changed. I was locked out of my room so many times that I lost count. Also, I booked and paid for an Executive Room but was given a Deluxe Room instead as they ran out of Executive Room. I was not given any compensation as the Front Desk assured me that the rooms are the same. Not sure about that.

Checkin was very slow. Room was comfortable. Breakfast had great selection. My son has food allergies and the staff were very helpful.