Check-in process was the worse ever I had stayed in any hotel in my entire life. Considering that the Japanese has been known for their service, my experience was far from it. The hotel counter staff insisted that I had to contact the platform that I made the reservation to change my reservation to match exactly the same way as how it is reflected in my passport. This is despite me showing other forms of identification that my name is correct and that I had paid for the room. I managed to get hold of Hotels.com on a Sunday afternoon and they had to intervene. I wasted time at the counter and was super embarrassed by the staff. I would not recommend this hotel to anyone and will never stay there again.
It was our second time staying in this hotel. This is a stylish hotel with less than 5 mins walk to the sapporo station. I highly recommend this hotel to anyone for leisure or business. It's really value for money !
지난번 기억이 좋아서 다시 묵었는데 이번엔 청결도가 많이 아쉬웠습니다. 침대옆 탁자를 비롯해 먼지가 한가득이고 날씨가 너무 건조해서 가습기를 쓰려고보니 거기도 먼지가 수북..아쉽네요
ผู้เข้าพักจริง
ทริป 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
20 เม.ย. 2025
As always, it was a pleasant stay. Very relaxing and enjoyable stay. Looking forward for another Mitsui stay! Keep it up!
I forgot to pack my medicine kit and my hair clip. I emailed them upon arriving home. I hope they would find it and keep safe till my friend’s trip in June.