This hotel had a pervasive odor throughout - maybe it was the cleaning products they use, but it was strong and unpleasant. The room had a different, but even stronger odor which caused me to be congested when in the room. Further, there was a noisy HVAC unit was right outside my room window, which ran regardless of my AC settings, and kept me awake at night. Lastly, because my flight was delayed I arrived at 1:15 AM to find that they canceled my reservation, and it took the clerk 25 minutes on the phone with some other part of the organization to figure out how to give me a room.