2/10 แย่
2 พ.ค. 2025
DO NOT STAY HERE
I booked a 2 bedroom suite in January 2025 for an April 2025 stay. I arrived with my husband, my elderly mother and my mother-in-law who needs a wheelchair at noon on our check-in day. However, our room wasn't ready (which was no problem), the gentleman at the front desk asked me if I needed a ground level room due to my mother-in-law's wheelchair, at which time I said yes. We left and navigated the city and came back to the hotel around 8pm that night. When I attempted to check in, the girl at the counter advised me that our room was given away to someone else because they overbooked. On top of that, there were approximately 10 other people waiting in the lobby/restaurant area who didn't have room either. I believe most of them were waiting for sheets and blankets and were being told they could enter their rooms, but their beds wouldn't have linens. This was 8pm AT NIGHT!
Nicole
Nicole, ทริปกับครอบครัว 2 คืน
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