Friendly, attentive staff and comfortable accommodations made our stay quite enjoyable.
Patricia
ทริป 4 คืน
10/10
Kanwardeep
ทริปกับครอบครัว 1 คืน
8/10
Mattresses were a little soft
carol
ทริป 1 คืน
2/10
We drove 10 hours to get here to the hotel just to find out that the room was not ready. I was told I would be updated not once did I receive an email or a text message, the whole day pass thing open to the public is a disaster The pool area should only be open to guests took two hours to get our extremely overpriced disgrace of food that we ordered, the room had a terrible stench of body odor and cigarette smoke. The toilet was half ass cleaned pubic hair in the bathtub sheets were dirty. Everyone in the entire hotel either hates their job or is terribly paid not one happy face around if you hate your job find something else to do. I definitely should’ve booked the Sheraton. I would never recommend this hotel to any of my friends or family or ever stay here again.
Lennin
ทริปกับครอบครัว 2 คืน
8/10
Staff service (valet, bellman, front desk, Atrium Lounge, and Cafe Sierra) was excellent and they were always asking if I needed anything.
If you don’t like soft pillows, you’ll be asking for some extras. They may look fluffy and stiff but they flatten out pretty quick when lying on them.
Only issue was the room where the water leaked onto the floor from the shower from both sideS of the door. Had extra towels so it took care of that.
Franz
ทริป 2 คืน
10/10
Friendly nice staff. Great location for visiting Universal Studios. Great parking. After checkout they were good about us leaving our car while we visited the park.
Mary Ann
ทริปกับครอบครัว 1 คืน
10/10
Housekeepers are amazing. There needs to be a more direct pathway to universal studios. The shuttle is nice but often runs late, so having a more direct path would be helpful. $50/night SELF parking fee is outrageous when the hotel is already so expensive.
Melissa
ทริป 2 คืน
10/10
Could not be a better location for going to Universal Studios. Friendly staff, great food and drinks as well.
Andrew
ทริปกับครอบครัว 2 คืน
8/10
We had a great stay! The location was perfect—being so close to Universal and CityWalk made it super easy to get there right when we wanted without any hassle. The room was comfortable and clean, and we really appreciated the great customer service throughout our visit. Definitely made our trip more enjoyable!
Rachel
ทริปกับครอบครัว 2 คืน
10/10
Overall great! 2 minor complaints - vending machines for food options on the property were limited to bubble tea. Also, we went for coffee at 1035am at the “Starbucks” in the lobby and it had just closed. Not sure why a coffee shop in a hotel venue would need to close at 10:30….crazy. Other than that, wonderful stay.
Jon
ทริป 4 คืน
10/10
Taylor
ทริป 2 คืน
10/10
Jessica
ทริปกับครอบครัว 1 คืน
10/10
Lisa
ทริปกับเพื่อน 1 คืน
10/10
Cozy, spacious, and great location
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
10/10
Paula
ทริปกับครอบครัว 1 คืน
10/10
Service was amazing, the place was really clean, however, they should work on upgrading their mattresses. My rooms was warned out.
Giovanna
ทริปกับครอบครัว 2 คืน
6/10
Rooms have no ventilation in bathroom, very basic
Michelle
ทริปกับครอบครัว 2 คืน
10/10
Ashley
ทริป 1 คืน
4/10
Such a disappointing stay at a Hilton. We had two rooms, king corner rooms with pull out beds. 757 & 758. 758 smelled like mildew, and the whole room was slightly damp. The air conditioner barely worked, and the room was situated over the parking lot. It was so loud, and we had a terrible night of sleep. The downstairs bar smelled terrible, like old fish.
Amy
ทริปกับครอบครัว 1 คืน
10/10
Melanie
ทริป 3 คืน
10/10
Michelle
ทริปกับครอบครัว 3 คืน
10/10
If you are visiting Universal Studios, this is the perfect spot to enjoy it. Room was spacious, clean and functional, and we were lucky to have great views. Hotel was also convenient to Hollywood, just a short drive away.
Sandra
ทริป 2 คืน
8/10
Lawrence
ทริปกับครอบครัว 2 คืน
4/10
The room we stayed is very old. The water in the shower is very slow and not hot even though we turn to the highest point. The water pressure isn’t strong enough to provide sufficient water to each room when multiple showers were in use. The air conditioner fan had a very strong unpleasant smell when blowing air out. The bedsheet and blankets also had a strange smell and made my skin itchy during sleep. They provided only two free bottles of water for our entire stay. Although they cleaned our room during our stay, bathroom supplies were not refilled.
With all the poor conditions in our room, the staff at the front desk and bell desk are very nice and accommodating. That’s why I gave an extra star or it would have been just one.
It’s not worth it for the money we paid for and it’s totally not up to a 4-star hotel. 3-star at max. Will explore near by air bnb option next time. Will never come back to this site. Compared to other Hilton we stayed, this one is the worst.