I took 15 minutes to check in because the staff couldn’t find my name. The use of the swimming pool and gym is not included; you have to pay extra for a spa pass to enter. Breakfast is also charged extra. There were only two bottles of water in the fridge, and additional bottles incur an extra charge. There was no toothbrush or amenities in the room, and requests for these items also require an extra charge. The room itself is nice, but that’s about it.
Vincent w s
Vincent w s, ทริป 1 คืน
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10/10 ไร้ที่ติ
3 พ.ค. 2025
今回の宿泊感想
部屋が広くてバリアフリーが使いやすかった。
これからも宜しくお願い致します。
Kiyoshi
Kiyoshi, ทริป 1 คืน
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10/10 ไร้ที่ติ
3 พ.ค. 2025
Mitsuo
Mitsuo, ทริป 1 คืน
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10/10 ไร้ที่ติ
1 พ.ค. 2025
Cathlene
Cathlene, ทริป 4 คืน
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10/10 ไร้ที่ติ
25 เม.ย. 2025
素晴らしい
急遽前日に予約して宿泊しました。
施設、サービス共に大満足。
おすすめです。
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
4/10 พอใช้
20 เม.ย. 2025
Room is great,but hotel staff are required to be educated
It looks hotel rule is more important than customer,s hospitality
Yoshio
Yoshio, ทริป 2 คืน
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4/10 พอใช้
19 เม.ย. 2025
Arrived around 12 and were only staying one night, leaving early the next morning. The check in is at 3 and you are not able to use the facilities at the hotel before check in. We asked if we could use the roof top pool before check in, after some discussions we were allowed to use the pool from 1, but we had to pay an additional fee (5500 yen). We did not get any explanation why we had to wait one hour. We stayed at the pool for a few hours, there were no other guests there and we question why it was so difficult to gain access before check in. The hotel and pool is beautiful, but the service level is very low.
This is one of the best stays in Japan we have experienced. We are a family of 4, with 2 young children aged 2 and 4. From the moment we drove into the carpark, to the check in service, late night request for a diaper bin, until the very last moment we left, Sorano gave us a warm welcoming and relaxing feeling with excellent service. We are already saying next time wehn we visit Tokyo we will come back.
Our stay at the Sorano Hotel was amazing! The hotel is located in an extremely convenient location, and equipped with everything a traveller can dream of, amazing pool, preserved park, kids/pets friendly, and nicely finished interior.
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
6/10 ดี
2 ก.พ. 2025
Under my expectation
When we check in, the reception didn’t tell us we have free coupon and parking. Until I asked later. They didn’t mention the coupon can be used for beverages only so we used the gym and thought we can deduct 1200 yen. We checked out we were asked to pay for the gym service. I felt the hotel was overcharged.