2/10 แย่
5 พ.ย. 2025
Your staff at the es sonesta suites on prairie in Torrance/Redondo bch,is not very comforting,or have any compassion for their guests,room not clean for me,never vacuumed (I bring my own vacuum)the toilet whistle Everytime you flush,porch spills or pet urine,had to wash down,no fitted sheet(flat sheet instead of fitted)
Only 3 bath towels ,when I asked for clean towels,didn't get until the folllowing day at 1030am ,ck out 11am(Sarah was working,has a attitude with me ,calling my room hassling me about how many towels I have,drilling me on the exact # they took from my room!!!
I dread even going to front desk!
Your one worker Angel is a excellent employee,real team player willing to go the extra mile to accommodate your guests!
Angel has that people person, comforting attitude you need more of at this location!
Not to many front desk workers were as pleasant as Angel,promot him to management ASAP will definitely improve your reviews if he was,but monica,Sarah,and very tall big woman acts like she's in charge,don't know her name but very rude at desk and when approached my room to tell me to ck out very aggressive, standoffish.
Been staying here on and off the last couple months,great set up ,not people friendly.your sonesta on 190th in gardena ,staff wonderful,friendly,I will be leaving here tomorrow and staying at the 190th location cause they make me feel welcome ,not like the es suites on prairie
Sarah
Sarah, ทริป 1 คืน
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