If you travel a lot and really love EXCELLENT customer service, this is the hotel for you. The front desk staff is professional, kind, accommodating and efficient. We couldn't fit everything in our carry ons so we had to ship a few items back. They allowed us to leave the box and email the label once back home, which is what I did. Julie and Greg were especially helpful. But the whole front desk staff is amazing!
The only issue we had was with the housekeeping who just folded back the covers on the bed instead of MAKING the bed and changed the garbage trash bags. Did not replace the towels or bring another bar of soap, nothing was wiped down, cleaned or tidied up. It was pointless. Most housekeeping staff make it so you come into a refreshed room with beds made up, pillows fluffed, new towels and replenished items. We were disappointed but the overall stay was awesome!