This hotel does NOT offer room service of any type. They have a good restaurant/bar that offers food until 10pm and a cafe that closes at 1pm. The beds are firm, and the pillows are soft & undersized. Each room has a mini-fridge. The staff are friendly & competent, but it is difficult to get their attention relatively often. The hotel theoretically has views of the Alamo, but it is currently being turned into an Ala-Mall, so everything within sight is covered in scaffolding, beams, and modern walls that predumably will hold more people...and options to get their money. My bathroom wasn't altogether clean when I got it.