4/10 พอใช้
3 ต.ค. 2025
Waste of my gift card. I have never written a public hotel review till now, but this was nothing like any of my prior Embassy Suites experiences and I feel the need to share:
-the airport shuttle was over 45 minutes late, we sat outside in the hot humidity for even longer than that waiting. Other local hotel shuttle drivers offered to take us after seeing us still waiting after 3 of their own round trips, it was embarrassing.
-multiple pieces of furniture in our room were missing handles, the overall appearance of the room is dingy and dated. Dents, scratches, scuffs, tears everywhere. Other parts of the property are also in need of maintenance or updates.
-the mattress and bedding is nowhere near comfortable
-the bath towels are so rough and scratchy
-the breakfast spread was disappointing: no fresh fruit, the sides did not taste fresh, the omelette chef was not friendly & did not make the high quality omelette I've come to expect from my stays at Embassy Suites
-they never made up our room even when we asked
-we never got our drink tickets for the managers reception
-the reception was a meager selection of stale snack options. The pretzels tasted like they've been put out 5 nights in a row.
We could have stayed at a different hotel chain that cost much less, but didn't offer the amenities that Embassy Suites has. I wanted to splurge on a higher quality stay. But apparently, other chains have a much better overall quality than here...or this location to be exact.
Erin
Erin, ทริป 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
