To begin Kudos to Scott your night manager. He was very polite, helpful and good sense of humor. The room 306 was assigned to us because we know for facts that many hotels that used to be motel previously, has some infestation in the main floor. I am not saying this is your facility, but in Butte had. He was very kind to move us from first floor to the third floor. Unfortunately, the maids earlier had left lock the bathroom door. I went to ask for help, I walked because the room amazingly, HAD NOT HAD LANDLINE TO CALL FRONT DESK. As my wife and I walked through the room, we found NO TV remote control. Again, I had to go downstair and pleasantly asked the manager, who was about to have his late snack, but he put it at side and decided to come with me and brought an spare TV remote control. He fixed everything for us. Scott you should be rewarded for such lazy jobs from the maid that day. Thank YOU Scott for making our night restful and at ease.