เดอะลอนดอน เอ็นวายซี, นิวยอร์ก

Great location with huge suite space (rare finds in NYC) however its a bit worn out in my own sense as I prefer to stay in a newer hotels.

We stopped by the hotel at 8am when we arrived in NYC to see if they would store our bags. We were allowed to check in! The room was HUGE (especially for NYC)!! Everything was so maintained and the staff were very helpful and friendly. The hotel is within walking distance to most major attractions. Will definitely stay here again!

Shoddy customer service and attempt to double charge for hotel room I booked a room in this hotel through Hotels_com on March 7, 2018. I paid online for the room and received confirmation number. However, when I went to the hotel, the front desk person (Miguel) had no record of my booking. He had to call Hotels_com and get a fax confirmation of my booking. I gave my credit card information at the front desk for security deposit. It took half an hour to resolve the room booking. There is no point of instant online booking using the internet, if the hotel is using antiquated technology like fax to confirm booking. I stayed overnight and checked out next morning at around 7:30 AM. After 4 days, I received a fraud alert from my credit card company that I was being charged by the hotel again for the hotel room. I contacted the front desk (Jocelyn) again and disputed the charges, and finally got the charges removed from my credit card. I find it very disturbing that they used my credit card information without my permission to double charge for my pre-paid room. The credit card information was meant for security deposit and was not meant to be mis-used. This hotel needs more work on improving its customer service and infrastructure.

Stay here any time I can when I visit New York. Classic hotel with the best people. From the doormen, who always seem to recognize us, to the front desk to housekeeping, it's a stellar staff. Great location, and terrific rooms. It's a treat to visit the London.

Nice hotel. The staff was competent and friendly. The breakfast line was absurdly long and a very nice staff member got me a cup of coffee. But glad I did not buy the breakfast package. We would have missed our train,