โรงแรมคราวน์พลาซ่า ดาวน์ทาวน์ดัลลาส, ดัลลัส

Nice lobby. Friendly and helpful staff. Really good location to walk to things to see and do. Good gym. However, WiFi was pretty bad and you had to login back into it whenever it disconnected, even in elevators. Even when working, it was pretty slow. Also, overall condition of hotel was not great. But we were happy.

I will never stay at this hotel again, I stayed here a few years ago and it was much better then. The picture on the app is very old pictures the floors and room had a very bad odor to it. Not a good hotel at all I do not recommend

We had a good stay although there were some things other travelers need to know. When we checked in nobody informed us about the parking, i knew we had to pay for parking but wasn't informed on instructions at the time and it slipped my mind until we were coming in and out and realized every time we left the parking structure it would charge us $18.00 every time (we payed 3 times in less then 24 hours.) went to talk to the front staff, a lady by the name Lorie came to assist us she was very rude from the start he stated she couldn't refund me and I would have to contact the people who charge that fee , I asked a few more questions and that when she rolled her eyes and continued to be rude I finally said excuse me im not trying to make you upset but im trying to figure this out myself she then changed her attitude and refunded me money back on my card and gave me a card that gave me access for the next two days to come and go without paying. Why couldn't Lorie do this in the beginning? Overall great location close to everything we wanted to do. Great view from our window. Bathroom did not have a vent, me and my husband wiped down remote with a Clorox wipe which came out black and a leftover fingernail was in the corner of the bathroom sink not sure they wipe down good but still had a great trip, thank you Dallas!!!

Great beds, great staff but area in downtown is a bit sketchy.

If they could clean up the riff-raff in the street next to it I would rate this 5-star. Great location to everything, the room was outstanding, the parking was reasonable. It is just near a street intersection that the police allows people to do anything they want. The police only watch and will intervene if someone gets shot. Otherwise they allow anything to happen. Which is a shame. This is a great hotel near the JFK site and close to the metro.