10/10
The rooms were comfortable and clean. Breakfast was plentiful and had a variety of choices that rotated out by day.
The staff doing the breakfast was friendly and everything was kept very neat. The pool was nice and clean.
We were on the ground floor and could hear the guests moving around above us. Mostly when they moved chairs or stomped.
We also had some issues at check in. We arrived at 5. Our room wasn't ready, even though check in is at 4. I was told to park our car around the building and it would be ready. I did so and discovered I couldn't get in the building because I wasn't given a key. There was torrential rain.
When I made it back to the front desk, the room still wasn't ready. I was told we should expect delays because we requested an accessible room. There is no reason that a person needing an accessible room should expect it not to be ready. Needing an accessible room doesn't mean that guest should expect to check in later or be ok with poorer service. Luckily, I could be flexible as our teen, who uses a wheelchair, wasn't able to come last minute. When I said we had a change and could take any room available. They were eventually able to put us in our room.
They gave us 5000 Hilton points credit for the "inconvenience" which is about $25. What would be better is to make sure other families aren't expected to wait an hour past check in simply because they need an accessible room.
Sara
ทริปกับครอบครัว 4 คืน