Our stay was decent overall, but there are a few things travelers should know. The hotel requires a $100 per night deposit for incidentals. This wasn’t an issue for us, but it’s important to keep in mind—especially for those traveling from out of state or abroad who may not have that extra amount set aside.
Check-in was not smooth. The front desk staff was friendly, but they seemed unfamiliar with the system. We checked in with one card and used another for incidentals, which led to a few mistakes—double charges for incidentals on one card and an overpayment for one night. While this was eventually resolved at check-out, the errors could cause serious problems for guests without extra funds available. I had read similar complaints in other reviews, so I wasn’t surprised to encounter issues with payments and deposits.
On the positive side, the location is excellent—central to everything and within walking distance of most places. Locals mentioned that Royal St. is one of the safest areas with plenty of cameras, and that seemed true during our stay. The hotel itself was clean and comfortable, and aside from the check-in/check-out experience, it was a good stay.