Shangri-La Kuala Lumpur offers a vibrant retreat near the iconic Petronas Twin Towers. Pamper yourself at the spa, unwind by the poolside bar, or explore shopping on site. With free in-room WiFi, a coffee shop/cafe, and helpful staff nearby KLCC Park and Suria KLCC Shopping Centre.
Subang (SZB-Sultan Abdul Aziz Shah) - 28 min drive
Kuala Lumpur International Airport (KUL) - 47 min drive
Kuala Lumpur Masjid Jamek Station - 22 min walk
Kuala Lumpur Sultan Ismail Station - 23 min walk
Kuala Lumpur Bank NeStation KTM Komuter Station - 26 min walk
Bukit Nanas Station - 5 min walk
Dang Wangi Station - 8 min walk
Raja Chulan Station - 9 min walk
Train station pick-up (surcharge)
Shopping center shuttle (surcharge)
Restaurants
Arthur's Bar & Grill, Shangri-La Hotel - 2 min walk
Lemon Garden Cafe - 5 min walk
Hard Rock Cafe Kuala Lumpur - 6 min walk
Xin Cuisine - 6 min walk
Niku - 3 min walk
About this property
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur offers a great location, putting you within a 15-minute walk of Petronas Twin Towers and Pavilion Kuala Lumpur. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, hydrotherapy, or reflexology. An outdoor pool, a poolside bar, and a health club are other highlights. Fellow travelers say great things about the helpful staff and location. The property is just a short walk to public transportation: Bukit Nanas Station is 5 minutes and Dang Wangi Station is 8 minutes.
At a glance
DONE
Hotel size
662 rooms
Arranged over 28 floors
DONE
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Express check-in/out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
DONE
Special check-in instructions
This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Supervised childcare*
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking on site
DONE
Transfers
Train station pick-up*
DONE
Offsite
Shopping center shuttle*
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
Restaurant
Bar/lounge
Poolside bar
Coffee shop
Coffee/tea in a common area
24-hour room service
Traveling with children
Children stay free (see details)
Children's pool
Supervised childcare (surcharge)
What to do
Fitness classes
Shopping
Golfing nearby
Working away
15 meeting rooms
Computer station
Conference center (84573 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Facilities
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
Health club
An outdoor pool
Full-service spa
Hot tub
Sauna
Steam room
Banquet hall
Accessibility
Elevator
Elevator door width (inches): 45
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Wheelchairs available on site
Doorbell and phone notification
Lever door handles
Phone accessibility kit
Stair-free path to entrance
Thin carpet in room
Room amenities
Be entertained
LCD television
Premium satellite channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Premium bedding
Free crib/infant bed
Rollaway/extra bed (surcharge)
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Shower only
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Phone
Desk chair
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.
Here's the breakdown, no surprises
Refundable deposits
Deposit: MYR 400 per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately MYR 98 for adults and MYR 98 for children
Shopping center shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Supervised childcare is available for an extra charge
Rollaway beds are available for MYR 174.0 per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The listed child breakfast fee applies to guests age 11 and younger.
Also known as
Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur
Frequently asked questions
Does Shangri-La Kuala Lumpur offer free cancellation for a full refund?
Yes, Shangri-La Kuala Lumpur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Shangri-La Kuala Lumpur?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Shangri-La Kuala Lumpur?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Shangri-La Kuala Lumpur?
Yes, there's free self parking.
What are the check-in and check-out times at Shangri-La Kuala Lumpur?
Check-in start time: 2 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Shangri-La Kuala Lumpur and nearby?
Onsite recreation at Shangri-La Kuala Lumpur includes fitness classes. Indulge in a treatment at the spa and soothe your senses in the hot tub. Shangri-La Kuala Lumpur also has an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Shangri-La Kuala Lumpur?
Yes, there's an onsite restaurant.
What's the area around Shangri-La Kuala Lumpur like?
Shangri-La Kuala Lumpur is in Golden Triangle, a short 5-minute walk from Bukit Nanas Station and 14 minutes' walk from Petronas Twin Towers. Travelers say the local area is good for shopping and very walkable.
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Shangri-La Kuala Lumpur Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
Service staff
Room
Location
Food
Breakfast
Amenities
Lobby
Children
Family friendly
Bed
What guests liked
The breakfast buffet offered a wide variety of high-quality dishes from around the world, prepared to perfection. (18 reviews)
The property offers excellent shuttle services to various shopping areas. (3 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Aug 11, 2025
Relaxing stay
Wonderful stay, staff was so accommodating and friendly. I fell sick during the stay and the Manager was at hand to provide comfort and helped to call a doctor. The food is fabuloud and staff at the club was amazing Enjoyed my stay here.
Verified traveler
3-night trip
10/10 Exceptional
Apr 13, 2025
Great place to stay
Mohan
Mohan, 3-night trip
10/10 Exceptional
Apr 11, 2025
Excellent hotel
Abdalla
Abdalla, 4-night trip
10/10 Exceptional
May 30, 2025
Excellent service.
Beautiful hotel.
Great location.
Would stay here again.
Sidra
Sidra, 5-night trip
10/10 Exceptional
Jul 9, 2025
Nice hotel
Very hospitable staff especially at the front desk and at the concierge.
Make you feel at home inspite of being very busy.
sanjay
sanjay, 2-night trip
10/10 Exceptional
Jun 10, 2025
Very friendly and helpful staffs, room is clean and the bed is very comfortable, very close to KLCC, my top choice whenever I go to KL
Yong Shen
Yong Shen, 1-night trip
10/10 Exceptional
Jun 9, 2025
Very nice
Mohammed jassim
Mohammed jassim, 2-night trip
10/10 Exceptional
May 14, 2025
Amazing hotel with perfect location. Staff are so kind. Loved it so much would definitely go back
Asha
Asha, 5-night trip
10/10 Exceptional
Jun 9, 2025
This was our second time to stay at the Shanghai-La. The hotel gave us a wonderful experience as we expected. Would like to stay at this hotel in different location.
Hiroki
Hiroki, 2-night trip
10/10 Exceptional
Jan 31, 2025
Fantastic hotel offering great food and accommodation with friendly and helpful staff.
Charles
Charles, 2-night trip
10/10 Exceptional
Jun 3, 2025
Amazing property, close to twin towers and shopping. Staff were wonderful, made us feel extremely welcomed. Would highly recommend.
Mark
Mark, 3-night trip
10/10 Exceptional
Apr 17, 2025
Very central and ideally placed for walking around the city to see the sights, shopping and dining, friendly staff and a great service would highly recommend!
Paul
Paul, 8-night trip
10/10 Exceptional
May 28, 2025
ممتاز
ahmad
ahmad, 12-night trip
10/10 Exceptional
Jan 18, 2025
Very nice hotel
Alfred
Alfred, 6-night trip
10/10 Exceptional
Jul 8, 2025
Amazing!
Amazing! The room I picked was spacious, the tent in the front room helped my daughter sleep well. They even gave slippers for my 2 yr old daughter which was a nice touch. Electric blinds in the main bedroom and fruit bowl as conplimentary on arrival.
Gervais
Gervais, 5-night trip
10/10 Exceptional
Mar 14, 2025
2025 March
Great hotel good location and service, breakfast was very good.
More of an old traditional decor nice pool etc
Hinesh
Hinesh, 3-night trip
10/10 Exceptional
May 7, 2025
The staff were incredible - very polite and the hotel is really well kept. Love the lobby area! Fresh orchids everywhere - would definitely recommend this place. If I’m ever in KL again, this is where I’ll be staying!
Michael
Michael, 3-night trip
10/10 Exceptional
Mar 22, 2025
Great location. Good food options around the area, and in the hotel. Travelling on business and this is my choice in KL
Robert
Robert, 2-night trip
10/10 Exceptional
Apr 4, 2025
Very comfortable stay. Beds were very comfortable and breakfast was varied and delicious. Staff were helpful and polite. Good central location.. very vlesn.
uzma
uzma, 1-night trip
8/10 Very good
Jun 9, 2025
This Shangri-La is not as pristine and perfect as other Shangri-La but it is still a great value and enjoyable.
Hector Mausisa
Hector Mausisa, 4-night trip
10/10 Exceptional
May 3, 2025
Great team
The staff was amazing, very accomodating and pleasant to deal with. Veronica in reception looked after us incredibly.
All staff was great
Rick
Rick, 2-night trip
10/10 Exceptional
Nov 28, 2024
It is an amazing hotel. The best I've ever stayed in.
Robert
Robert, 1-night trip
10/10 Exceptional
Nov 27, 2024
Amazing honeymoon experience
Great hotel very clean and nice. Best hotel i have ever stayed at
Yasar
Yasar, 3-night trip
10/10 Exceptional
Jan 13, 2025
Great stay. Lovely staff
HEMENDRA
HEMENDRA, 7-night trip
10/10 Exceptional
Dec 20, 2024
We’re really pleased with our stay as it is a very nice hotel, modern and with all the facilities needed.