The hotel had a hard time finding our reservation and told us we were not at the correct hotel. Then the front desk (Connie) was able to find us after all. We went up to the room, and for the most part, it looked decent, but we found not one but two bed bugs. We checked out and didn’t want to make a scene. While getting off the elevator, we caught the manager (Ashley C) and she assured us of a total refund, but due to going through a third party, she would contact Expedia for us for a full refund. She refunded the valet parking. I then contacted Expedia, and the agent stated that they had not received any information about the refund. The Expedia agent contacted the hotel but did not pick up to answer a few questions to provide the refund and stated that they would contact them again to get more information. I have never in my life experience this in any hotels that I have stayed in a little upsetting. I really do hope that this issue gets resolved asap.