The front check in went quickly but I had to go back because they gave us a room on the 3rd floor, it was a long walk to the elevator from the parking lot & then to the room. They did switch our room to a ground floor handicap room but there were missing parts in the floor, the bed dipped in the middle, the chair was broken & the had the makings for coffee but no coffee pot. The sign on the door said the lobby opened at 6, there was a bell which I rang, waited 10 min & no one answered. I finally saw people going in the lobby after 8 am. I addressed the issue with the room, the lobby not being open & no one answering the doorbell. I was told nothing could be done about the room as I had already paid, the only have certain rooms with coffee pots and the lobby opens at 8.