4/10
The first room they offered smelled terribly. It was so bad, we didn’t even bring luggage in. They moved us right away, to a room with AC that didn’t work properly. When we called the desk, the guy said that maintenance has just left and he had no fans. When I called a half hour later to complain and request a refund and cancel our next day because we couldn’t sleep in the heat (it must’ve been 80 in the room!) he offered us the front desk fan, and had it delivered. George, the night manager, was the hero! He got us a better room for the next night, too.
julian
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