6/10 ดี
24 ก.ย. 2025
A pleasant surprise after initial experience
When we first arrived they placed us in a room that was not remotely to standard or how pictured. It was Small, not clean, and not livable even for 2 nights. We asked to be switched to another room but they said it was Impossible. 2 hours later we were ready to leave (after hotels.com got involved and couldn’t help much ) we went to concierge for the last time saying we would like to be switched or we are checking out with refund and they finally “found a room that wasn’t ready”. It was Ready. It was gorgeous (not a suite or an upgrade ) the standard that we saw from the photos online. Luckily it was A beautiful, clean and well kept room and it worked Out. Adding photos to show what the first v. Second room comparison was. I advise if you get a room not pictured to ask reception about another room because they do have beautiful, well kept rooms just maybe don’t choose to put people in staying short stays.
Victorianna
Victorianna, ทริป 2 คืน
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