The whole design of the hotel was not design for guest. First, the pool has been out of service for over a year, close to two years. Which my children were looking forward to getting into the pool. If you needed ice, which we did,. We had to get ice from the front desk, (there are stated signs that says ice machines on first and 3rd floors) You have to stand there and wait in the hot lobby which there is no air condition flowing, not even for the workers 🤔 and have trust that the front desk person just gives you ice. No microwaves in the rooms, which we needed. The room keys had to keep getting re-programed in both rooms we had. All though the staff were very nice and professional, I will not stay there again ☹️ I was not pleased with the hotel.