2/10 แย่
11 ส.ค. 2025
Dead rat in room
After my first night I returned to my room only to find a dead rat in the middle of the floor. I informed the front desk and was told that they could only move me to a handicap room which I was not comfortable with. Once I moved to the room I realized that nothing else was offered for my inconvenience. When I went back to the front desk I was told that the manager was eating his lunch and I would have to wait until he was done. I was furious! 10 minutes later the manager called my room to ask how can he help me. I ask what was he going to do for my inconvenience? He replied "I moved you to another room, do you not want to pay?" I told him that I should receive some sort of compensation. He went on to tell me that everyone deserves to have a lunch and that he moved me to another room. This was very disappointing, especially after I had been moving furniture all day after driving from AZ the day before. This could have been handled better. I do not think that should pay for the 2nd night. I will stay at this hotel every again.
Warren
Warren, ทริป 2 คืน
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