This stay was a major letdown. The room looked nothing like the photos online — the carpets were dirty, and the room had the smallest window I’ve ever seen in a hotel, making it feel cramped and gloomy. It was clear that what’s advertised does not match the reality.
Only one elevator was working during our stay, which caused long waits and added to the frustration.
While the food was actually decent, the service at the bar and from staff overall left a lot to be desired. Staff members seemed more interested in their phones in the back than paying attention to guests coming, going, or waiting. The lack of attentiveness and professionalism was very noticeable.
Sadly, I would not recommend this hotel. Cleanliness, accurate representation, and guest service are basic expectations — and this place fell short on all three.