2/10 แย่
20 มีนาคม 2025
Terrible Customer Service
This poor review is NOT about the facility itself as we were unable to make it for our stay due to terrible storms. My family of three young children. My husband and I were driving cross-country from Georgia to Texas for Spring Break. We were so excited to stop in New Orleans, staying at the Hyatt, to show our children one of our favorite towns. Unfortunately, the terrible storms that hit the Southeast last week rerouted us to Lake Charles (Sulphur, technically - do not recommend). I reached out to the Hyatt to see if they would assist in a refund, due to unforeseen circumstance, and they said we needed to contact Hotels.com. I reached out to Hotels.com who tried their best to contact the Hyatt and receive a refund on our behalf. The Hyatt team refused to do so and thus we are our $300 due to terrible thunder and tornado storms.
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